Employee Contract Receptionist

Cheyenne, WY - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Description and Functions

GENERAL DESCRIPTION:

The Wyoming Department of Workforce Services and the Wyoming Division of Workers Compensation strive to provide a continuum of services to our customers including re-employment. This position is crucial in supporting the return-to-work goal. This position builds the foundation for excellent customer service and builds positive relationships through our front desk contacts.

Human Resource Contact:

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

Performs first-line customer service including greeting walk-ins answering phones answering inquiries or directing the appropriate staff member.
Performs various functions for staff and administration.
Explains Division policy procedures and practices regarding general non-case-specific requests for information.
Directs customers to appropriate claims analysts for case-specific information.
Monitors and maintains fax machines/copiers and office printers.
Distributes printed material appropriately.
Performs troubleshooting and determines the need for professional technical assistance.
Receives date stamps and distributes incoming correspondence from walk-in customers FedEx and UPS signing for documents as necessary.
Processes outgoing correspondence for mail or FedEx.
Responsible for the disposal of confidential printed information.
Researches and retrieves information from case files using the computer Coresuite and imaging systems.
Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
Responsible for file reproduction for the appellate process and research resolves and responds to record requests from other entities.

Qualifications

PREFERENCES/**AGENCY PREFERENCES:

Preference may be given to those with an Associates Degree in Business Office Communications.
Preference may be given to those with 2-4 years of progressive work experience in Business Office Communications.

KNOWLEDGE:

Knowledge of applicable federal state and local laws codes regulations and policies technical processes and procedures related to the Division of Workers Compensation.
Knowledge of techniques for providing a high level of customer service.

MINIMUM QUALIFICATIONS:

None - See Preferences

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

Typically the employee may sit comfortably to perform the work; however there may be some walking standing bending carrying light items driving an automobile etc.
Specific physical demands are not required to perform the work.

NOTES:

FLSA: Non-Exempt
This is an at-will Employee Contract position with limited State Benefits.
Full-time 40-hours-per-week position.
The Wyoming Department of Workforce Services (DWS) uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about including your rights and responsibilities.
Former State of Wyoming employees who are rehired less than 31 days after their final day in their old agency must repay all leave payouts.
Offers of employment will be contingent upon the successful completion of a background check.

Supplemental Information

Clickhere to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.

Required Experience:

Junior IC

Description and FunctionsGENERAL DESCRIPTION:The Wyoming Department of Workforce Services and the Wyoming Division of Workers Compensation strive to provide a continuum of services to our customers including re-employment. This position is crucial in supporting the return-to-work goal. This position...