Customer Service Operator-English Skill
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Operator-English Skill
We are looking for a proactive and service-minded Customer Service Operator-English Skill to support customer inquiries order processing and delivery coordination. This role plays a key part in ensuring smooth operations and delivering a positive customer experience through effective communication and cross-functional collaboration.
Job Scope / Responsibilities :
Customer Support & Inquiry Handling
Provide polite and professional customer support through various communication channels
Handle customer inquiries related to quotations orders returns exchanges claims and website usage
Provide accurate information and follow up on customer cases until completion to ensure customer satisfaction
Order Processing & System Update
Accurately enter customer orders into the system
Verify order details including product quantity delivery address and related information
Update customer and order data accurately in systems such as SAP or CRM
Delivery & Issue Support
Coordinate with customers Sales and Logistics teams to resolve delivery-related issues
Monitor order shipment and case status through internal systems and ensure proper case closure
Support urgent cases and escalate issues appropriately when required
Cross-functional Coordination
Act as a key point of contact between customers and internal teams
Support collaboration across Sales Logistics Warehouse and other related functions
Service Quality & Process Compliance
Follow company policies procedures and service standards
Ensure accuracy in documentation order handling and system updates
Report recurring issues errors or improvement ideas to supervisors
Qualifications / Requirements :
Skills & Experience
Service-minded with strong communication skills
Ability to communicate in English at a working level (spoken and written)
Basic computer literacy and ability to work with internal systems
Basic Excel skills (data entry filtering basic formulas)
Ability to manage multiple tasks and prioritize work effectively
Experience with SAP CRM or customer service systems (e.g. Zendesk Genesys) is an advantage
Competencies & Personal Attributes
Customer-focused with a polite professional and positive attitude
Patient emotionally mature and able to handle customer situations calmly
Detail-oriented responsible and able to follow procedures accurately
Good teamwork and communication skills with cross-functional teams
Open to feedback and eager to learn and improve
Able to work under pressure and handle multiple tasks in a fast-paced environment
Why Join Us
Opportunity to work closely with cross functional teams within B2B environment
Hands-on experience in customer service and order management
Supportive team environment with learning and development opportunities
Key Skills
About Company
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A specialist of the work environment, Lyreco's expertise covers all workplace needs: office supplies, stationery, office furniture, IT equipment, printing solutio ... View more
