Job Description Summary

Job Description

About the Role
As a Lead Service Design Engineer you will play a key role in shaping the next generation of serviceability for GE HealthCare MRI Medical Systems. You will blend engineering expertise with empathy for usersField Engineers customers and patientsto design service experiences that are reliable intuitive and impactful.

This is a collaborative position with opportunities to influence product design drive innovation and help strengthen our service culture.

What Youll Do

In this role you will:

• Lead the full service design lifecyclefrom early research and concept development through testing validation and implementationusing a customercentered approach.
• Partner with crossfunctional teams (engineering product management marketing supply chain quality service operations and field service) to understand NPI service implications and translate them into actionable design deliverables.
• Design and enhance service processes tools and training to improve efficiency consistency and customer satisfaction.
• Convert Field Engineer and user needs into clear safe and effective MRI service procedures including installation hardware replacement calibration troubleshooting and workflow support.
• Assess documentation impacts across manuals training materials and configurations; initiate and manage updates accordingly.
• Plan conduct and document DIL Verification and Validation testing to identify service design gaps resolve issues and ensure highquality service solutions.
• Analyze service performance and data trends to identify improvement opportunities.
• Promote design thinking practices support knowledgesharing and mentor earlycareer team members to build a culture of creativity and continuous learning.
• Communicate design concepts rationale and recommendations to stakeholders at all levels.
• Contribute to longterm service innovation strategies and identify opportunities for growth and new service capabilities.

Required Qualifications

To succeed in this role you should bring:

• Bachelors Degree in Engineering Science or equivalent experience.
• At least 4 years of relevant work experience.
• Ability to develop effective timely solutions to complex design challenges.
• Strong analytical and problemsolving skills with the ability to use data and user feedback to guide decisions.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across diverse teams and stakeholder groups.

Preferred Qualifications

While not required the following experiences are beneficial:

• Masters Degree in Engineering or Science.
• Broad exposure to hardware software and systems design with depth in at least one engineering discipline (e.g. Electrical Mechanical Biomedical).
• Experience in the medical device healthcare or other regulated industries.
• Project leadership experience in engineering manufacturing or research settings.
• Experience generating creative concepts or solutions for complex technical projects.
• Field Service experience in medical devices.
• Familiarity with GE HealthCare MR products engineering tools/processes or the GEHC Quality Management System.

Why Join Us

Inclusive collaborative culture where your ideas are heard and valued.

Opportunity to shape industryleading MRI service experiences.

Professional growth through mentorship crossfunctional exposure and ongoing learning.

Meaningful missionyour work influences how healthcare professionals care for patients.

Flexibility via hybrid work arrangements and a supportive team environment.

If youre energized by innovation passionate about improving healthcare and eager to grow your career in a diverse and supportive environment we welcome your application.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.