Benefits & Eligibility Supervisor
Share
Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
DEPARTMENT OF ECONOMIC SECURITYYour Partner For A Stronger Arizona. |
BENEFITS & ELIGIBILITY SUPERVISOR
| Job Location: |
Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration
South Central Field Office
4635 S. Central Avenue Phoenix Arizona 85040
| Posting Details: |
Salary: $22.9716
Grade: 21
Closing Date: March 8 2026
| Job Summary: |
Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need and care for the vulnerable The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!
The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for the South Central Field Office. This position directly supervises a unit of staff who complete eligibility determination/decisions for Medical Assistance (MA) Nutrition Assistance (NA) and Temporary Assistance for Needy Families (TANF) Cash Assistance (CA) programs. This position also monitors and reviews office-based customer Tracker Systems to ensure customers are being assisted by the appropriate staff in a timely manner within quality expectations.
| Job Duties: |
Essential Duties and Responsibilities include but are not limited to:
- Train supervise and evaluate the performance of assigned staff; assign and adjust workloads.
- Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
- Assists staff with difficult and complex cases to include providing consultation with employees handling some cases personally making decisions on controversial cases and consulting with senior management on recommended actions.
- Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal state and mandates; ensures the timeliness and accuracy of services delivered.
- Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews evaluating accuracy timeliness and productivity utilizing quality and quantity date from program reports identifies error trends implements corrective action plans develops and conducts related training.
- Evaluates staffing needs participates on hiring panels and makes recommendations for effective us of personnel resources.
- Assists with identifying suspected fraud cases preparing summaries of facts for fraud and overpayment representing the agency in hearings and court appeals and taking appropriate action as required
| Knowledge Skills & Abilities (KSAs): |
Knowledge in:
- Public assistance eligibility determination processes and Federal and State laws statutes regulations policies and procedures pertaining to public assistance programs
- Family Assistance Administration Systems and software and online support internet and email use task management Google MS Office software such as Word and spreadsheets
- Communication conflict resolution mediation and collaboration techniques; leadership and team building
- System and staff evaluation
Skilled in:
- Written and oral communication to convey a wide variety of information.
- Interpreting laws statutes rules regulations and guidelines for assigned area.
Ability to:
- Manage and supervise employees with diverse skills educational and cultural background
- Assess operational needs staff performance establish priorities and analyze complex issues and implement operational procedures
| Selective Preference(s): |
The ideal candidate for this position will have:
- The ideal candidate will have three (3) years experience fully trained in DBME Family Assistance Administration.
- The ideal candidate will have a high school diploma or equivalent education
| Pre-Employment Requirements: |
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
| Benefits: |
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
| Retirement: |
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
| Contact Us: |
For questions about this career opportunity please contact recruiter Norma Pina at or .
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter at or by email at Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Manager
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government.
