Quality Coach

Comfort starts with our 10000 team members across the globe who are transforming the power of comfort every day. Our employees have the power to change lives in our homes work and communities. We foster an inclusive environment while honoring a legacy built on family where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset and innovation propels us into the future youre ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Supervise quality inspectors and team leaders across multiple production lines ensuring adherence to quality procedures and product standards.
• Serve as the first line of response for quality-related issues on the production floor and escalate concerns when necessary.
• Monitor inspection processes for frame assembly upholstery finishing and packaging to ensure consistent quality at every stage.
• Assist in maintaining documentation for quality checks audits rework and non-conformance tracking.
• Participate in continuous improvement initiatives including Kaizen events process audits and root cause investigations (5 Whys Fishbone etc.).
• Monitor the affected product field failure trend data to verify the effectiveness of corrective actions. Communicate improvements to the entire organization through various media (i.e. newsletter meetings town halls plant meetings staff meetings etc.)
• Drive Quality the Source and Self Inspection process to complement the Lean Production Systems.
• Promote a zero-defect culture and quality-at-the-source mindset through training coaching and ongoing communication.
• Remain abreast of the status of the development of new products. Ensure all elements of Advanced Product Quality Planning (APQP) are followed and gate deliverables are met. Provides continuous improvement to new product launch and follows through to full production and sustains superior quality throughout the product life cycle.
• Support the action items and activities of the Dealer Customer Partnership program as they relate to product and process quality improvements. Provides prompt response to the product complaints of External Sales Reps and Associates including acknowledgement of receipt of the complaint and resolution of the product problem.
• Ensure the corporate Quality Operating System (QOS) is adopted implemented functioning effectively and continuously improved and the transition to TRANZFORM.
• Manages the QIS (Quality Information System) system for gathering data throughout the operations. Assures that measurement systems used in the quality system are appropriate to the current level of the quality system.
• Manages the quality departments spending and ensures that it meets budget requirements.

SCOPE & IMPACT:

Ensures consistent delivery of world-class quality products to La-Z-Boy customers while improving Cost of Quality cost (COQ) and driving customer satisfaction. Provides guidance and oversight for plant-wide quality activities and processes. Monitors supplier quality and drive corrective actions to prevent defect propagation.

MINIMIUM REQUIREMENTS:

• Bachelor degree in engineering or business with 2-4 years of related experience or equivalent
• 1-3 years of supervisory/leadership experience
• Knowledge of COQ (cost of quality) and how it relates to problem solving
• Knowledge and understanding of techniques for quality control data analysis and decision making
• Strong leadership team building organization and planning interpersonal communication and presentation skills
• Proficient in MS Office suite
• Experience with project management methodology

PREFERRED REQUIREMENTS:

• Experience in a high volume production-related environment
• Six Sigma Green/Black Belt certified
• ASQ certification CQE and/or CMQ/OE

SUPERVISORY RESPONSIBILITIES: 5 and 25 direct reports (varies by plant size and shift).

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Operates in both an office environment and a manufacturing environment including indoor environmental conditions and noise. Continuously required to stand hear listen talk walk bend stoop kneel or squat. Occasionally required to sit use repetitive hand motion pull push and lift up to 20 pounds. Flexibility to work different shifts and respond to production needs as needed.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the incumbent for this job. Duties responsibilities and activities may change at any time with or without notice.

Weekly Hours:

Benefit offerings to employees and their families include: Medical Vision Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year two weeks prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: this role requires travel / driving in order to perform the key responsibilities outlined above candidates must be able to meet the qualifications noted in the companys Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated were an equal opportunity employer. We understand that our employees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

We are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability you may request a reasonable accommodations by emailing our recruiting team at or by calling .