AIML Engineer

• Configure andoptimizeAmazon Bedrock Agents for virtual agent fulfillment real-time coaching call summarization and post-call quality analysis
• Design version-control and iteratively refine prompt templates for each AI capability measuring performance against SLA accuracy targets (95% QA match)
• Build andmaintainthe AWS Bedrock Knowledge Base including content ingestion pipelinessyncedfrom Salesforce and semantic retrieval optimization using Amazon Nova models
• Develop coaching rulesets that map required disclosures HIPAA-sensitive language patterns and DHA-mandated scripts to specific call types for real-time compliance monitoring
• Implement QA scoring rubrics for the post-call analysis platform enabling automated evaluation of sentiment compliance accuracy and resolution effectiveness across 100% of calls
• Configure Bedrock Guardrails for PHI/PII redaction hallucination detection prompt-injection protection and content filtering on every inference call
• Evaluate new Amazon Nova model releases (Nova Pro Nova Lite Nova Micro) against production benchmarks for accuracy latency and cost efficiency proposing model swaps through change management
• Collaborate with the Integration Engineer to ensure Bedrock inference outputs are properly formatted for delivery to Salesforce (via Lambda and Platform Events) and to Verint
• Monitor model performance using CloudWatch metrics andQuickSightdashboards;identifyand remediate model drift at Day 30 and Day 60 re-benchmarking intervals
• Participate in biweekly sprint demos presenting AI performance data prompt tuning results and accuracy metrics to TriWest stakeholders
• Work with TriWest QA reviewers and SMEs to close knowledge gapsidentifiedthrough post-call analysis feedback loops
• Ensure all AI inference and loggingcomplieswith FedRAMP High DFARS 252.204-7012 HIPAA and NIST AI RMF requirements

• 3 years of experience in applied AI/ML engineering with hands-on work building LLM-based applications (prompt engineering RAG architectures agent frameworks)
• Direct experience with Amazon Bedrock including Agent configuration Knowledge Base setup Guardrails and foundation model invocation
• Proficiencywith Amazon Nova model family or equivalent foundation models (e.g. Claude Titan) in production environments
• Strong Python and/or skills for Lambda function development and AI pipeline integration
• Experience with retrieval-augmented generation (RAG) patterns including vector store management chunking strategies and semantic search optimization
• Familiarity with AWS serverless services: Lambda Kinesis S3 CloudWatch and IAM within GovCloud environments
• Understanding of healthcare data privacy requirements (HIPAA PHI/PII handling) and federal compliance frameworks (FedRAMP NIST 800-53)
• Experience with version-controlled prompt management and A/B testing of prompt variants
• Strong analytical skills for interpreting model performance metrics and translating findings into prompt or architecture improvements
• Bachelors degree in Computer Science Data Science AI/ML or related field (or equivalent experience)

• Experience with Amazon Connect Contact Lens and contact center AI workflows
• Prior work in FedRAMP High or IL4/IL5 environments
• Familiarity with Salesforce integration patterns (Platform Events Streaming API REST/SOAP APIs)
• AWS certifications: Machine Learning Specialty Solutions Architect or DevOps Professional
• Experience with TRICARE DHA or healthcare insurance domain knowledge
• Background in conversational AI design (IVR chatbots voice agents)

Here at rockITdata we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. Theyre who we are how we work and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of our challenging fast-paced environment no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Dont Break.

Represent Your Brand.

Think Differently.

Be Amazing Be Fearless Smile Have Fun!

Interested in joining something unique Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

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