VP Professional Services ServiceMax, Americas

Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.

Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Job Overview:

In this role you will be responsible for the strategy leadership and execution of services sales implementations and consulting services. This role will lead a high-performance team to deliver scalable high-quality services that drive customer satisfaction reduce time-to-value and ensure long-term customer success. You will be expected to execute on strategic objectives build executive level relationships with customers and work cross functionally with sales and customer success management to drive new/expansion opportunities and delivery execution for maximizing efficiency and long-term customer success.

Responsibilities:

In this role you will:

• Develop and execute the strategy for professional services delivery aligning with company growth goals and customer success outcomes.
• Lead and scale the North America team of practice directors implementation consultants project managers solution architects and technical architects.
• Own the full lifecycle of service delivery within your region from scoping to go-liveensuring exceptional customer experiences and predictable outcomes.
• Partner closely with Sales Customer Success Management and R&D to align cross-functional priorities and drive adoption.
• Collaborate with sales leadership to build and quote implementation solutions for long term customer success and growth of ServiceMax while maintaining appropriate project margins.
• Collaborate with services operations to optimize metrics tools and methodologies to measure team performance project health utilization rates and customer satisfaction (e.g. CSAT NPS).
• Drive operational efficiency process improvement and resource optimization across all delivery functions.
• Manage a P&L including bookings and revenue forecasting margin targets and resourcing models.
• Strive to meet or exceed quarterly and annual targets for the North America region
• Act as an executive sponsor on strategic accounts and engagements. Build executive level relationships with customers to ensure executive level expectations are met throughout the project
• Build and maintain partner relationships and leverage partners for subcontractor work as appropriate
• Work with appropriate internal and external stakeholders to drive escalations to closure by facilitating internal communication and ensuring internal processes are leveraged.

Skills and Knowledge:

• Change agent and process oriented with the ability to drive improvements in efficiency.
• Ability to develop and execute multiple priorities and approaches to meet objectives.
• Ability to handle multiple situations at once requiring strong work ethic ability to prioritize. workload and consistent delivery on targets.
• Strong interpersonal and negotiation skills with a high degree of self-motivation and an ability to influence others
• Strategic thinker with a bias for action and results.
• Passion for customer success and delivering measurable value.
• Ability to thrive in a fast-paced high-growth collaborative environment.

Minimum Qualifications / Experience:

• 10 years of experience in professional services customer success or client delivery rolesat least 5 years in a leadership position.
• Proven track record of building and leading high-performing services organizations within SaaS or enterprise software companies.
• Deep understanding of SaaS business models subscription metrics and cloud delivery principles.
• Experience interfacing with both internal team members and external customers as part of a solution-based service sales and delivery.
• Experience managing complex enterprise implementations with cross-functional stakeholders.
• Strong financial and business acumen with experience owning and growing a services P&L.
• Exceptional leadership communication and change management skills.
• Bachelors degree required; MBA or relevant advanced degree is a plus.

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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