NOC Engineer
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Job Summary
About the company
Easebuzz is a payment solutions (fintech) company that enables online merchants to accept process and disburse payments through developer-friendly APIs. We are focused on building plug-and-play productsincluding payment infrastructureto solve end-to-end business challenges across sectors. Were at the center of all things fintech: payments lending subscriptions eKYCyou name it. Easebuzz is where innovation meets execution. We have been consistently profitable and continue to scale rapidly having grown 4x in the past year alone. Backed by a strong product roadmap and execution we recently closed a fresh funding round of $30 million in 2025 led by leading VC firms and strategic investors. This comes in addition to our earlier $4 million fundraise in March 2021. Easebuzz has been granted Full Authorization from the Reserve Bank of India (RBI) for payment aggregator license in 2025. Our corporate culture is built on openness ownership and collaboration. We are an equal opportunity employer and celebrate diversity across all levels. At Easebuzz youll find yourself working with passionate colleagues who are committed to growing together. Headquartered in Pune we also have a presence in Delhi Mumbai Kolkata Bengaluru and Gurugram.
Monitoring & Incident Detection
- Continuously monitor infrastructure applications and services using AWS CloudWatch Kibana dashboards Elastic APM and Percona Monitoring and Management (PMM).
- Monitor and respond to alerts received via Google Chat alerting systems and monitoring tools.
- Identify infrastructure application database and API performance issues proactively.
- Perform initial triage categorize incidents based on severity impact and urgency.
- Act as the first line of response for production alerts and incidents.
- Follow defined incident response playbooks and escalation procedures.
- Escalate incidents to appropriate engineering DevOps or database teams as per SLA.
- Track incidents through closure and ensure proper documentation in incident tracking systems.
- Assist in incident resolution validation and service restoration monitoring.
- Monitor application and infrastructure logs using Kibana.
- Identify anomalies error patterns unusual traffic behavior and system degradation.
- Support root cause analysis by providing relevant logs timelines and observations.
- Monitor application performance metrics using Elastic APM including latency throughput and error rates.
- Identify performance degradation bottlenecks and abnormal system behavior.
- Notify engineering teams of performance anomalies and assist in validation post-resolution.
- Monitor database health query performance replication status and resource utilization using Percona Monitoring and Management.
- Identify database performance degradation high load slow queries and availability issues.
- Escalate database-related risks and anomalies promptly.
- Monitor vulnerability reports from NST Assure and Snyk platforms.
- Identify newly reported vulnerabilities and notify security and engineering teams.
- Track remediation progress and follow up on pending vulnerabilities.
- Assist in maintaining security hygiene across infrastructure and applications.
- Maintain shift handover reports and operational summaries.
- Document incidents alerts resolutions and operational observations.
- Follow standard operating procedures (SOPs) and operational runbooks.
- Support operational readiness reliability and uptime objectives.
Employment Type
Full-Time
Required Experience:
IC
Key Skills
- Feed
- Customer Service
- Apache Tomcat
- ABAP
- Application Development
- Front Office
About Company
Simplify your online payment processing with Easebuzz. Get access to fast and secure Digital payment solutions for your business. Sign up Now to Schedule a demo! /
