Security Access Control Help Desk Specialist
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Company Overview:
Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal Services is currently seaking a Security Access Control Help Desk Specialist for a Tech site in Austin TX.
Pay Rate : $25.00 / Hour
Shift:
Morning: Sunday through Thursday 6:00 AM - 2:45 PM
*Valid TX guard license required*
(Must have 2 years of customer service security experience strong technical computer and access control skills)
The Access Control Help Desk Specialist will be working in a corporate environment for Allied Universal Services. The AC Help Desk Specialist provides assistance and resolution globally to access issues that include but are not limited to: responding to inquiries assisting users in obtaining badge access submitting requests and comprehensive troubleshooting. Additional responsibilities include escalating priority system/software issues to the proper technical team tracking device and access level changes and the construction and maintenance of security maps and its resources.
Essential Job Function:
- Provide both general and technical support via telephone/email to employees and contractors
- Able to effectively tailor communication and style to different audiences both written and verbal
- Demonstrate strong troubleshooting and problem-solving skills emphasis on troubleshooting issues with badges access levels and access control hardware or proven technical ability
- Escalate and follow up on system issues with Application Engineers
- Ensure accuracy with security data across multiple systems
- Draft security drawings from project data installation notes and redline drawings
- Computer drafting of detailed floor plans abroad
- Regular maintenance of security drawings using project documents from various Global Security teams
- Perform regular audits of system software to ensure accuracy
- Able to work independently and within a team on daily tasks and projects
- Perform other related duties as
QUALIFICATIONS/REQUIREMENTS:
- Be at least 18 years of age
- Possess a high school diploma or equivalent or 5 years verifiable experience
- Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- As a condition of employment employee must successfully complete a background investigation and a drug screen in accordance with all federal state and local laws
- Display exceptional customer service and communication skills
- Quicklearnerwhopossesseseffectivetimemanagement:theabilitytomultitaskprioritizedemonstrateexcellent organizational skills and attention to detail is a must
- Have strong computer skills to operate innovative wireless technology at client specific sites
- Able to work in a fast-paced help desk environment
- Aptitudeforacquiringskillsintechnicaltroubleshootingandeagernesstolearnandtakeonnewchallenges
- Experience in troubleshooting badge and access management issues and Knowledge of security device programing and functionality is a PLUS
- PreferredexperienceinVidSysLenelExcelFilemakerIntaglioorequivalenttechnicalskill
- Knowledge of Mac computers preferred
- Mustbeflexibleonscheduleincludingavailabilityforweekendsandholidays
- Ability to handle crisis situations at the client site calmly and efficiently
- Able to:
- Work in various environments such as cold weather rain/snow or heat
- Occasionally lift or carry up to 40 pounds
- Climb stairs ramps or ladders occasionally during shift
- Stand or walk on various surfaces for long periods of time
BENEFITS:
- Health insurance and 401k plans for full-time positions
- Ongoing paid training programs and career growth opportunities
- Employee discounts through our perks program to your favorite restaurants entertainment venues and much more
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:
If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Allied Universal, a leading security and facility services company in North America, is pleased to announce the acquisition of G4S plc. This acquisition is now able to complete as Allied Universal has satisfied or waived all of the required offer conditions, including the required ant ... View more
