North American HR Service Center Manager

Wayne, PA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Were looking for a dynamicNorth American HR Service Center Manager to elevate how employees experience this role youll lead and inspire a highperforming HR Support team while shaping the future of our centralized HR Service Center. Youll drive a consistent efficient and employeecentric service experience by balancing strategic vision with handson leadership to deliver meaningful impact across the role will oversee the daytoday operations of the North American HR Service Center while accelerating the evolution of our HR Shared Services model. From optimizing workflows and managing case volume to building scalable service capabilities youll champion continuous improvement and innovation. Youll collaborate closely with HRBPs COEs and IT to streamline processes enhance technology solutions and enrich every touchpoint of the employee we will offer you:Culture:Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation:We offer a highly competitive compensation and total rewards package ensuring that your hard work and dedication are recognized and rewarded :We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments :Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs:We care about you! You and your family will have access to LYRA an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical mental financial and social :A continuous focus on professional development with many opportunities for training & career Focused:We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the youll do: Lead & Inspire: Guide the daily operations of the HR Service Center ensuring timely accurate and peoplefirst support for employees and managers. Drive Operational Excellence: Manage case volume workload distribution and SLA performance to maintain high service quality. Optimize & Standardize: Enhance HRSS processes workflows and procedures to improve consistency and efficiency. Manage Vendor Partnerships: Oversee relationships with external HR service providers ensuring highquality delivery alignment with SLAs and seamless integration of vendor solutions into the HR Service Centers operating model. Expand Capabilities: Advance selfservice tools automation and knowledge content to create scalable userfriendly HR solutions. Collaborate Strategically: Partner with COEs HRBPs and IT to deliver seamless integrated HR services across the organization. Strengthen Governance: Contribute to the development of SLAs service catalogs and HRSS governance frameworks. Develop Talent: Coach and support HR Coordinators to excel in highvolume highimpact service delivery. Leverage Technology: Use HRIS casemanagement platforms and AI tools to enhance accuracy speed and service experience. Analyze & Improve: Use service data and dashboards to identify trends guide decisions and drive continuous improvement. Champion Change: Support communications training and changemanagement efforts tied to HRSS initiatives. Ensure Compliance: Uphold HR protocols privacy standards and legislative requirements across all service you bring:Bachelors Degree in Human Resources Business Administration or related field8 years of progressive HR experience with 3 years in leadership roles within HR operations shared services or service delivery knowledge of HR service delivery models ticketing systems automation AI and HRIS/HCM implementing or operating within HR Shared Services including tiered service structures and analytical skills with the ability to interpret service trends metrics and workforce experience leading teams in high-volume environments with strong coaching and development to drive change simplify complex processes and build enterprise-wide Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job Location: Preference is for candidates to be within a commutable distance to our office location in the greater Philadelphia PA area. However we recognize that the right talent can thrive from anywherefully remote candidates will be considered for the right at Superior Plus Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process we encourage you to connect with us let us know how we can enhance your experience.

Required Experience:

Manager

Required Experience:

Manager