Service Advisor
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Job Location:
Morristown, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Join the team at Morristown Nissan as a Service Advisor in Morristown this role you will be the primary point of contact between our customers and the service department ensuring a seamless and positive service experience. You will work closely with service technicians to provide accurate information schedule appointments and keep customers informed throughout the service process.
Responsibilities
- Greet and engage customers promptly and professionally upon arrival.
- Understand and assess customers service needs providing expert advice and recommendations.
- Schedule service appointments in an efficient and organized manner.
- Communicate service status and any additional needed repairs or maintenance to customers clearly.
- Coordinate with service technicians to ensure timely completion of work.
- Maintain detailed records of customer interactions services performed and parts used.
- Handle customer inquiries and resolve any concerns to ensure satisfaction.
Requirements
- Excellent interpersonal and communication skills.
- Ability to multitask and manage time efficiently.
- Strong problem-solving skills and attention to detail.
- Previous experience in automotive service or customer service is preferred.
- Familiarity with automotive terminology and service procedures is a plus.
- Positive attitude and ability to work well in a team environment.
Benefits
- Competitive compensation package.
- Opportunities for professional growth and development.
- Supportive and friendly work environment.
- Employee discounts on vehicles and services.
About the Company
Morristown Nissan is a committed and customer-focused automotive dealership located in Morristown TN. We pride ourselves on delivering exceptional service and quality vehicles to our community. Our team is dedicated to creating a welcoming and efficient experience for every customer and we foster a workplace culture built on respect integrity and continuous improvement.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
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