Field Service Engineer – Industrial Automation

Honeywell Process Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions by leveraging connectivity advanced data analytics software robotics sensors process automation and asset performance management solutions.

We are currently looking for a Field Service Engineer to join our Industry Automation team in Sines Portugal serving our largest clients for the oil and gas industry sector. The primary purpose of this position is to deliver superior customer satisfaction. Achieve the development of on-site installation servicing and repair processes of complex automation equipment and systems.

• Ability to deliver remote and face to face support & services effectively.
• Ability to implement small to large automation projects autonomous or integrated in a project team.
• Proactively manage and respond to customer questions issues and input accurately and within Service Level Agreement timing.
• Comply with all GSM processes for documentation quality and communication.
• Maintain proactive and timely communications providing frequent and informative customer updates.
• Initiate engineering change requests providing detailed descriptions of- product faults customer special requests and product enhancements.
• Install and perform repairs to hardware software and peripheral equipment following design or installation specifications.
• Respond to the high volume of customer inquiries in an efficient and accurate manner meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.

• 3-5yrs of experience in Automation Systems (DCS ESD F&G PLC SCADA etc) engineering operations or services support functions within the Industrial automation industry.
• Ideally masterss degree in Engineering or related technical education background in electronics/ electromechanics / industrial automation
• Good in English written/verbal
• Good in Portuguese written/verbal
• Driving license
• Availability to travel in the country and abroad

WE VALUE

• Experience with Honeywell process control systems
• Availability to be on call to support customers
• Troubleshooting experience
• Cyber Security knowledge
• Experience in configuring and maintaining managed networking equipment firewalls. Working experience with TCP/IP networks (network/device configuration firewall administration).
• Experience in configuring and maintaining Microsoft Windows Servers domain controller active directory services etc.
• Systems and network hardening and audit compliance experience
• Microsoft Patch management solutions (WSUS MSSC) experience
• Installation maintenance technical support of Operating systems experience; Virtual machines
• Previous industry experience
• Previous customer service experience
• Solid background in technology/installation/configuration/troubleshooting of IT systems (software and hardware)
• Knowledge about creation of design documents (Network Active Directory IP plan System settings specification)
• Knowledge about networking/switches/routers and PCs
• Virtualization and Nutanix

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.