Product Specialist Telematics

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

This individual will drive RDO Equipment Co.s Connected Support initiatives by building relationships and serving as the primary resource for Telematics connected machines and machine technology with a focus on the telematics support and training. This individual will work with both internal and external customers to build value and acceptance of the integration of technology into our machines and the solutions they can provide.

Specific Duties Include:

Promote the value of Connected Support to internal and external customers throughout the region.

Provide training and support for the Connected Support products and services mainly John Deere and Vermeer telematics solutions along with related products such as remote diagnostics and programming and remote monitoring for internal and external customers.

Be able to demonstrate value of Connected Support and technology to our stakeholders especially our customers and employees to drive acceptance of technology in the machines.

Track all activities with company provided resources.

Communicate regularly with the store management and team members to share information on activity within their regions.

Be a primary channel of communication for product technical and commercial issues with manufacturing partners.

Be an active and highly visible participant in industry groups and events and keep abreast of competitive activity products and pricing.

Provide excellent customer service and follow-up.

Train and present to employees and customers in an effective way to build confidence with technology.

Ensure all our team members are proficient in discussing and supporting the benefits of each manufacturers (John Deere Vermeer etc.) telematics devices.

Stay current with and communicate data privacy policies and procedures to ensure compliance.

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.

Proactively seek and participate in available company-sponsored training to develop and advance knowledge base and skill set.

Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.

Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.

Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

Requires some technology background or expertise and/or working knowledge of the equipment industry

Must be able to work independently

Ability and passion for technology

Must have strong communication and interpersonal skills

Excellent customer service skills

Excellent computer skills

Possess presentation skills

EOE/M/F/Disabled/Veteran

Required Experience: