Helpdesk Analyst-Bilingual

Moncton - Canada

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Requisition ID: 64949

Department: Manuf. & Operations (DEPTMFGOP)

At Dover Fueling Solutions (DFS) we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do but what really fuels us is our people. Theyre the heart of our company. As an employee our promise to you is that youll work on new and innovative products and solutions be mentored by managers and teammates who are collaborative caring and act with integrity and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects both locally and globally will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations made up of some of the most trusted leading-edge brands in the industry. As part of Dover Corporation and with our talented innovative outstanding people we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment including clean energy solutions systems and payment automatic tank gauging and wet stock-management solutions DFS comprises the product brands of Wayne Fueling Systems OPW Fuel Management Systems ClearView Tokheim ProGauge Fairbanks LIQAL AvaLAN and Bulloch Technologies. Headquartered in Austin TX DFS has a significant technology development and manufacturing presence worldwide including facilities in Brazil China India Italy Poland the Netherlands the United Kingdom and the United States.

Bulloch Technologies Inc. part of Dover Corporation is a leading POS solutions provider headquartered in Toronto Canada. Over the last 35 plus years we have grown to become the market leader for POS solutions within Canada and are aggressively targeting the US market for our next phase of growth. We take pride in ourselves for the talent we have built in-house for our fun-loving culture and for our We mindset. As we continue to grow we would love to bring in talent that enjoys being part of a fast-paced high energy and innovative team.

We are looking for a Bi-lingual Help Desk Analyst with excellent communication and interpersonal skills. Bulloch Help Desk Analysts are POS Specialists and must be able to troubleshoot both software and hardware issues as well as provide timely feedback/resolution support roll-out of new software/features and among other duties within this role.

Retail Point-of-Sale Help Desk Analyst Responsibilities

Identify investigate and resolve hardware/software issues

Diagnosing and troubleshooting technical issues

Resolving issues in a timely manner using available resources within the company

Guide clients through troubleshooting processes which may include the use of tools and software and/or following verbal communication

Following up with clients to ensure problem is resolved

Support roll-out of new software/features

Collaborate with other colleagues to investigate and resolve issues

Documentation creation/modification of issues and troubleshooting

Triaging and prioritization of calls

Follow standard escalation procedures as required

Perform other related duties as assigned Retail Point-of-Sale Help Desk Analyst Skills

Excellent problem-solving and troubleshooting skills

Ability to communicate technical information in an accessible manner to non-technical clients

Excellent customer service and interpersonal skills

Excellent verbal and written communication skills

Attention to detail with analytical and problem-solving skills

Previous working experience in help desk or technical support is an asset

Fuel retail industry experience is an asset

Excellent Time management skills

Ability to work under pressure

Work Arrangement : Onsite

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off 13 paid holidays/floating holidays per calendar year paid vacation days and paid sick leave; including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race colour religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in:Americas : Canada : New Brunswick : Moncton

Job Function : Customer Service

Required Experience:

Job Requisition ID: 64949Department: Manuf. & Operations (DEPTMFGOP)At Dover Fueling Solutions (DFS) we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do but what really fuels us is our people. Theyre the heart of our comp...