Customer Quality Engineer (Quality Performance Analytics) Orion Assembly
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Job Location:
Lake Orion, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Onsite: This role is categorized as onsite. This means the successful candidate is expected to report to the Orion Assembly Lake Orion MI five days a week with regular time spent on the production floor verification stations and in cross-functional meetings.
Role Summary
The Customer Quality Engineer (CQE) at Orion Assembly is the primary owner of customer-facing quality performance for vehicles built at the plant. This role integrates warranty field performance plant metrics and customer feedback to drive systemic improvement protect our customers and support Orions quality objectives for current and future EV programs.
The CQE partners closely with plant leadership Quality Engineering Manufacturing Product Engineering Supplier Quality and Global Vehicle Components & Subsystems (QRD) to ensure robust problem solving effective containment and sustainable corrective actions. This position reports to the Orion Assembly Quality Engineering Manager (QEM) or designated Plant Quality leadership.
Key Responsibilities
- Own customer quality performance
- Monitor and analyze warranty IPTV CPV JD Power/COMPASS and other VOC inputs for Orion-built vehicles.
- Translate data into clear priorities and action plans for the plant and cross-functional teams.
- Regularly communicate status risks and improvement plans to plant and program leadership.
- Lead issue identification and problem solving
- Serve as originator/champion for assembly-plant vehicle issues in PRTS and other systems.
- Apply structured problem-solving methodologies (e.g. 7 Diamond Red X SPPS 5-Why Fishbone) to identify root cause and implement effective countermeasures.
- Ensure containment certified material and well-defined breakpoints are in place for all customer-impacting concerns.
- Drive cross-functional governance (CPIT/WPAC/VOC)
- Coordinate and/or co-facilitate Current Product Improvement Team (CPIT) and related forums for Orion (including Pre-CPIT plant safety/emerging issue reviews and plant metric reviews).
- Support Warranty Parts Analysis Center (WPAC) reviews ensuring timely part return analysis and closure of PRTS actions.
- Lead or support regular VOC / warranty review meetings with plant Quality Manufacturing Engineering and Supplier Quality.
- Link plant performance to customer experience
- Correlate end-of-line and internal quality metrics (e.g. DRL/DRR BIQ GCA mutilation paint/fit/finish) with field performance.
- Identify systemic gaps between plant measures and customer outcomes recommending process or design changes where needed.
- Partner with plant Quality Engineering and Manufacturing to validate robustness of control plans error proofing and standardized work for high-risk concerns.
- Interface between Orion Assembly and Engineering/SQE/QRD
- Act as the plants voice of the customer into Product Engineering SQE and QRD for current product issues and design robustness.
- Ensure alignment on root cause design or process changes validation plans and timing for implementation.
- Support read-across and lessons-learned activities to prevent recurrence across programs plants and commodities.
- Support launch and change management
- Provide customer-quality perspective for new model mid-cycle and major engineering changes affecting Orion Assembly.
- Contribute to PFMEA reviews control plan robustness checks and launch/validation activities to ensure new content meets customer expectations from SORP.
- Monitor launch-related concerns transitioning from program to plant CPIT and drive timely closure with appropriate containment.
- Reporting and leadership communication
- Prepare and present concise quality performance summaries for plant staff CPIT quality reviews and other governance forums.
- Maintain visibility to top customer issues plant-controllable drivers and status of corrective actions.
- Escalate critical risks with clear problem definition data and recommended actions.
Required Qualifications
- Bachelors degree in Engineering Quality or related technical field or equivalent experience.
- 3 years of experience in automotive quality manufacturing product engineering data analytics or supplier quality (plant or field-focused) or other technically related experience.
- Demonstrated experience with:
- Warranty or field data analysis (e.g. GWM PartLink TrackerGART JD Power/COMPASS or similar).
- Problem-solving methods and tools (PRTS or equivalent issue-tracking systems).
- Reading and interpreting engineering drawings specifications and control plans.
- Strong analytical and data visualization/analytics skills (i.e. Power BI .) with the ability to translate complex data into clear priorities and actionable plans.
- Proven ability to influence cross-functional teams (Quality Manufacturing Engineering Supplier Quality) without direct authority.
- Excellent communication skills both written and verbal tailored to hourly teams plant leadership and global partners.
- Demonstrated commitment to safety built-in quality and customer focus.
- Occasional travel may be required (e.g. to WPAC suppliers or other GM sites) to support investigations and cross-plant read-across.
Preferred Qualifications
- Experience in a GM assembly plant or equivalent high-volume automotive manufacturing environment.
- Hands-on experience with:
- PRTS GWM PartLink COMPASS/JD Power Tableau or similar analytics/visualization tools.
- BIQ GCA CPIT WPAC processes or comparable OEM quality governance.
- Working knowledge of APQP PFMEA control plans error proofing and standardized work.
- Exposure to EV programs high-voltage systems or advanced electronics is a plus (relevant to Orions product portfolio).
- Formal training or certification in problem solving (e.g. Red X Shainin Six Sigma 8D) or quality systems (IATF 16949 ISO 9001).
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