Ken-Caryl Ranch Metropolitan District Employee Benefits (benefits are based on classification):

• Full-time and variable full-time employees are offered medical dental and vision benefits.
• All employees are required to contribute to a MissionSquare retirement account in lieu of Social Security. All other classifications contribute 6.2% with the District matching 6.2%.
• All employees are eligible to participate in a voluntary 457 or a Roth IRA account.
• The District participates in the FAMLI (paid Family Medical Leave Insurance) program with all premiums paid by the District.
• All employees enjoy recreational benefits to outdoor swimming pools an indoor community center and open space trails.

This Job Description outlines the basic requirements duties and general responsibilities of the position of Guest Services - Aquatics. Unless modified by a written Employment Agreement this position is at-will which means the Ken-Caryl Ranch Metropolitan District (District) may terminate the employment relationship at any time and for no reason subject only to the requirements of federal and state law. Similarly the employee may terminate the employment relationship without notice at any time for no reason.

The headings in this job description are for reference only and shall not affect its interpretation. Unless expressly defined in this job description all terms have the same meaning as defined in the Employee Handbook.

Job Summary:

Under the direction of the Aquatics and Community Supervisor Aquatics and Community Coordinator and Staff Supervisors the Guest Services Aquatics serves as the point of entry for check-in payments admissions and sales for the seasonal pools. Hours range from 10:00 am 7:00 pm seven days a week with the opportunity for more hours during special events.

Essential Functions:

A. Tracks admissions and utilizes a software system for all registrations payments memberships and rentals.

B. Responsible for adhering to cash handling procedures to ensure that all transactions are accounted for appropriately.

C. Greet and assist patrons; answer questions take payments or provide general customer service; resolve issues or direct to another staff member.

D. Provides excellent first-point-of-contact customer service to guests.

E. Responsible for cleaning/maintenance of admissions hut and surrounding areas.

F. Consistently promotes a positive professional image of the District and provides excellent customer service at all times.

Required Experience:

1. Must be at least 15 years of age.

Knowledge Skills and Abilities:

1. Ability to work a schedule that will include evenings early mornings weekends and holidays as conditions or programming schedules might dictate.
2. Ability to read write speak and understand the English language at a level adequate to perform the job.
3. Must have the ability to be flexible and be able to adapt to changing daily schedules based on timelines and facility needs.
4. Working in a variety of locations and sometimes in challenging weather conditions.
5. Develop and maintain relationships with District employees volunteers the community public agencies and the private sector.
6. Basic knowledge of cash handling procedures.
7. Must be able to problem-solve and have excellent communication skills.
8. Must be available to work a minimum of 20 hours per week from May 30- September 7.

Work and Physical Requirements:

Working Environment

1. Moderate physical activity will be required frequently.
2. Work will be required outdoors in all weather conditions.
3. Work may be required under hazardous and adverse conditions including but not limited to slippery and uneven surfaces and proximity to moving mechanical equipment.
4. Use of sensory activities such as talking seeing hearing smelling feeling (identifying objects by touch) depth perception and color vision will be required frequently.
5. Work will involve periods of high physical mental and/or emotional stress.

Physical Requirements

1. Have ability to lift move and carry objects more than fifty (50) pounds frequently.
2. Have ability to stand walk sit kneel stoop bend lift squat push pull crawl jump slide climb pinch grip reach overhead reach away from body and perform repetitive motions.
3. Be able to work evenings holidays and weekends as needed.