Print & Online Documentation Supervisor Technical Writing
Share
Job Location:
Golden Valley, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Print and Online Documentation Supervisor will support the next stage of our documentation evolution with a focus on coordination onlinefirst publishing and scalable singlesource content practices. Oversee the creation and publication of mobile web documentation and optimized print literature for pros homeowners and sales. Supervise the creation of user installation maintenance and troubleshooting content for home comfort safety security and automation products. Work with project teams to define their content strategy and scope. Balance schedules and project goals within the content team and across global product teams so that their work has the greatest impact. Orchestrate the literature team to create a unified content experience that transforms new customers opening the box for the first time into superusers.
JOB DUTIES:
Partner with teams within the training and documentation organization and across Resideo to ensure content is accurate and meets high standards.
Balance and track project schedules using kanban boards with approval flows while controlling cost and maintaining quality.
Ensure templates and taxonomies for online and print documentation meet the requirements of multiple brands
Maintain compliance with single-sourcing version control approval workflows translation and other knowledge management best practices using tools like Jira SharePoint and Git.
Move documentation through product lifecycle management (PLM) systems to manufacturing distribution and online.
Coach a global team through their regular one-on-ones evaluations and development plans.
Provide guidance to writers in fundamental technical skills like HTML CSS and single-sourcing.
Mentor writers about skills like information mapping research interviewing audience analysis visual design editing and project management.
Maintain the documentation repository of project records digital assets deliverables and process documentation.
Take on at-risk projects or start them and pass them off to others after they are stabilized.
YOU MUST HAVE:
10 years of working experience as a technical writer or content developer in technical documentation publications or related field.
3 years of team leadership experience.
Excellent technical writing and editing skills.
Proficient project management skills.
Experience with single-source multi-channel authoring and publishing platforms for creating web print and help content.
WE VALUE:
Knowledge in HVAC plumbing and security systems with technical aptitude and do-it-yourself experience.
Experience with Oracle for PLM.
Experience working with remote teams in global organizations.
Multilingual skills and localization.
Experience with DITA DocBook XSLT and XML.
Experience optimizing structured content for SEO and AI.
WHATS IN IT FOR YOU:
Opportunity to have a direct impact on products and user experience selling to millions of homes and businesses worldwide.
Lead a team that is creating a new vision for content creation services and consumption in an industry that is evolving towards a smarter home.
Play a key role in driving a world where people are healthy happy safe and secure.
Collaborate with high-performing cross-functional teams in an agile and intellectually stimulating environment.
#LI-MA1
#LI-HYBRID
Required Experience:
Manager
Key Skills
- Business
- Marketing
- User Interface
- Web Content
- A/B
- Communication
- CRM
- Paid Search
- HTML
- Project Management
- Content Marketing
- Email Campaigns
- ROI
- Digital strategy
- Analytics
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
