Customer Care Representative (Fixed Term)

About Us

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumers relationship with their skin their bodies and their self-confidence.

Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

This position will play a critical role as a primary point of contact for customers to provide the best possible experience in order taking processing and returns responding to customers complaints and questions in partnership with multiple function teams.

What youll do:

Job Responsibilities

• Answer calls from customers assisting them with pricing ordering marketing questions technical support and Return Material Authorizations (RMAs). Transfers calls to correct person or department.

• Process customer orders on a daily basis in ERP when not submitted via webshop; support other countries or distributors where necessary.

• Manage open orders by following up on any delay until resolved and order is invoiced.

• Handle customer complaints and any quality concerns forwarding & escalating to the appropriate department.

• Collaborate with internal Logistics and 3PL warehouse teams to ensure order is shipped out fully in a timely manner.

• Create new account/ update current accounts according to sales contracts & license to maintain the most accurate data in ERP.

• Upload new leads into NetSuite. (where applicable by country)

• Provide admin Sales Support projects and programs.

• Organize device and stock delivery for new joiners. (where applicable by country)

• Perform outbound telephone calls to promote current specials and provide customers with the latest product information. (where applicable by country)

• Run and send out assigned reports to the team. (where applicable by country)

• Support in-country ERP project in customer master data clean up perform User Acceptance Testing (UAT) for smooth-go-live. (where applicable by country)

• Support with outstanding invoices and counterfeit complaints. (where applicable by country)

• Performs other duties as assigned.

What you need to know:

Experience/Skills/Education

Required:

• At least 2 years of experience in a sales support data entry customer service or similar role.

• Punctual and a communication wizard- both written and spoken.

• Incredibly detail oriented when logging updates in ERP.

• Calm creative and a problem solver.

• Tech-savvy with Excel & Outlook ERP knowledge beneficial (Oracle NetSuite SAP).

Desired:

• Beauty or aesthetics industry experience.

• English and other language skills.

Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race sex religion sexual orientation national origin gender identity gender expression age disability genetic information pregnancy or any other protected characteristic as outlined by color federal state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.

Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support we will be sure to reach out directly to one of our preferred providers.Please no phone calls or emails.