Technology Field Services Technician

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

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Job Description:

At Regions the Technology Field Services Technician is responsible for the configuration installation troubleshooting repair and maintenance of computer systems peripherals printers networks and telecommunications systems used to support all associates.

Primary Responsibilities

• Installs computer hardware software printers scanners and other end user peripherals
• Diagnoses troubleshoots and remediates hardware and software issues within the computing environment
• Coordinates warranty repairs replacements and returns with manufacturers to resolve operating issues
• Assists in installing troubleshooting and supporting core network infrastructure including switches and routers patch panels and network cabling
• Records updates and documents tickets in Information Technology ticketing systems
• Coordinates the technology issues related to facility renovations new construction and associate moves
• Coordinates computer hardware and software purchases including determining customer requirements and specifications
• Maintains accurate inventory of computer assets throughout the product lifecycle including procurement shipping deployment decommissioning and disposal
• Provides training and technical assistance to users
• Supports Facilities and Business Unit projects
• Offers advice and guidance to junior technicians assisting in the development of necessary skills and promotion of continuous improvement initiatives
• Performs other job-related duties and responsibilities as needed
• Travels as necessary

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Six (6) years experience working with computers printers peripherals network hardware software firmware and operation systems
• Ability to image/deploy repair or support apps in the Mac Environment
• Ability to lift or move items up to 50 pounds
• A valid drivers license

Preferences

• A Certification
• Some college level courses plus technical training
• Familiarity with Voice over Internet Protocol (VoIP) Analog Phone Systems/PBX equipment and telecom cabling

Skills and Competencies

• Advanced experience in computer maintenance diagnostics troubleshooting and problem resolution
• Advanced knowledge of computer imaging software installation and support and implementing standard desktop and laptop solutions
• Advanced knowledge of physical server environments network folder access and drive mappings
• Excellent interpersonal and communication skills
• Outstanding customer service
• Proficient in printer installation configuration component functions driver installation maintenance and repairs
• Thorough understanding of LAN/WAN network hardware implementation and support

This is an onsite role with expectation of 5 days in office at our Dover New Hampshire office.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsAscentium Dover

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