Customer Success Program Manager, AWS Supply Chain

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Are You Ready to Transform Supply Chains with AI
Join AWS Supply Chains team to pioneer our next-generation AI-powered decision intelligence platform. Were re-imagining enterprise planning with Agentic AIautonomous systems that learn recommend and act alongside humans. If youre passionate about solving complex supply chain challenges through AI and shaping a product with cross-industry impact this role is for you.

As a key member of the AWS Supply Chain team youll drive the adoption of our solution an adaptive AI system that unifies planning data and automation. Youll work directly with strategic customers to deploy AI agents for inventory optimization demand-supply alignment and real-time decision-making. Your expertise will bridge supply chain operations ERP ecosystems and AI innovation ensuring that we deliver measurable business outcomes while guiding its evolution across industries as diverse as energy manufacturing and more.

We are looking for a highly talented and technical/functional Supply Chain practitioners who can help guide customers in their adoption of the AWS Supply Chain and provide the requisite guidance and insight to the product management teams to continually improve the suite of applications. This candidate will join a Global SWAT team focused on AWSs most critical customers reporting directly to the Head of Customer Success for AWS Supply Chain. This is an excellent opportunity to join AWSs world-class teams working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.
Successful candidates will have demonstrated experience designing and deploying solutions across the end-to-end supply chain. Domain areas of expertise include but not limited to:
Planning: Demand planning Supply planning Integrated business planning
Supply Chain Networks: manufacturing & distribution network optimization control towers global trade
Inventory Management & Order Fulfillment: Available to promise fulfill to promise warehouse planning & operations
Inventory optimization Demand Intelligence operational data harmonization multi-domain agentic workflows and AI-driven decision automation.

Key job responsibilities
Key job responsibilities
Engage with customers set/manage their expectations identify and remove barriers to adoption.
Conduct customer briefing and use the customer feedback to continually improve the product direction identifying/confirming market needs and understanding customer priorities
Provide direction clear set of priorities to the technical product managers to support all stages of adoption.
Solid functional /technical understanding of integration requirements to source systems of record including major ERPs (SAP/Oracle/Infor/NetSuite)
Work with the Sales organization and help them understand how to position capabilities use cases that can be addressed with current product capabilities and prioritize product features with inbound PMs based on their feedback.

A day in the life
The ideal candidate will possess functional and technical understanding of integration requirements for major ERPs such (SAP Oracle Infor NetSuite) that will enable you to represent AWS Supply Chain requirements to the community of product managers developers & architects. The ideal candidate should also have demonstrated the ability to think strategically about business product and technical considerations and assist in guiding the customer through the onboarding process to the application.

We are looking for someone who is passionate about:
Leveraging their supply chain expertise to lead our customers in adopting the Agentic AI application through data extraction ingestion validation to first output to monitoring results configuring root cause analysis and deliver outcome recommendations to generate more accurate forecasts to better realize demand automate inventory control so as to reduce potential stockouts and resolve demand-supply mismatches.

In this process be able to translate customer feedback into product priorities ensuring our agentic AI applications continues to align with real-world use cases that our customers experience.
Ensure we deliver measurable business results for our customers with the implementation of AWS Supply Chain.
Engage with customers to understand their business drivers to improve the AWS Supply Chain application portfolio.
Identify new opportunities across finance logistics or procurement where the application of decision intelligence can drive value. Partner with technical PMs and Engineering to improve the agentic framework prioritizing features based on customer needs.
Enable sales teams to position our unique differentiators: adaptive learning Amazons supply chain IP and reduced implementation timelines.
Innovate: Work on a wide range of supply chain use cases.

About the team
ABOUT AWS:

Diverse Experiences
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- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree or Bachelors degree in supply chain business engineering finance or related technical or quantitative field

- 6 years of supply chain experience
- 5 years of leading large complex programs experience
- Experience in complex problem solving and working in a tight schedule environment
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to drive improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 115600.00 - 160000.00 USD annually