.Net WebForms Sr Developer App Support Engineer- CDMX & GDL

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing analytics and engineering applications security cloud IT outsourcing and modern workplace.

Our DXC Application services team works with our customers as a trusted partner to help simplify modernize and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications ensure resiliency launch new products and enter new markets with minimal disruption.

About The Role:

Provides senior technical leadership for application support and enhancement work. Handles complex changes escalations and root cause analysis while guiding standards mentoring peers and ensuring production stability.

What Youll Do:

• Monitor application health including performance stability batch/job execution and integrations.
• Perform L2 incident and service request triage analysis and resolution for complex issues.
• Lead root cause analysis for recurring defects and production failures.
• Resolve production issues related to logic WebForms configuration SQL data and integrations.
• Coordinate technically with infrastructure database middleware and thirdparty teams.
• Implement minor code fixes bug fixes SQL changes and configuration updates within approved scope.
• Support deployments patches and hotfixes following change management procedures.
• Validate fixes through unit and functional testing prior to production deployment.
• Review changes from Developers and Juniors to ensure quality and standards compliance.
• Monitor application logs and error trends to proactively identify risks.
• Support UAT execution and production signoff.
• Contribute to runbooks documentation and continuous improvement initiatives.

Who You Are:

• 58 years experience
• Bachelors degree or equivalent experience
• Leads complex technical work and escalations
• WebForms
• Advanced MS SQL Server
• PowerShell scripting
• Professional working proficiency in English
• Basic JavaScript
• ITSM / ticketbased support experience
• Successful resolution of complex incidents
• Reduced repeat defects
• Highquality code and SQL changes
• Strong peer feedback
• Leveling Guidance
• Technical leader
• Owns complexity and escalations
• Influences standards and practices

On Addition to Above Requirements Our Ideal Candidate Should Also:

• Strong analytical and troubleshooting skills
• Mentoring orientation
• Calm under production pressure

Work Environment:

• Hiring in Mexico City & Guadalajara

• 8x5 CST business hours

• Occasional offhours support during planned releases

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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