Value Added Services Engineer

About AppLogic Networks

AppLogic Networks (Formerly Known as Sandvine). This new name marks the start of a new chapter for our company following a number of significant transformations over the past year including increasing our use of artificial intelligence and machine learning shifting to software-only solutions enhancing our financial strength and flexibility limiting operations to democratic countries and entering new market segments.

Our mission is to revolutionize network observability while championing digital human rights. Our goal is to simplify network observability and deliver subscriber experience-based insights that help operators reduce costs improve decision making and stay ahead in an AI-driven world. Our new name AppLogic Networks reflects our dedication to customer-driven innovation and our new purpose sets us apart from the rest of the networking industry. If this excites you continue reading!

About the role

As a VAS Engineer-Signatures you will be performing daily protocols development activities based activities for AppLogic Networks key accounts. Youll use your excellent attention to detail and investigative skills to monitor identify and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to AppLogic Networks customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.

Key Responsibilities

• Monitor and test critical applications system health logs and alarms with a sense of urgency
• Analyze and troubleshoot critical application traffic using specialized software tools (Wireshark tcpdump MRTG PRTG SNMP polling and traffic analyzers)
• Identify and characterize grey-listed critical applications and protocols traffic
• Design and develop innovative solutions for monitoring and identifying critical applications and protocols
• Lead technical analysis and cross-departmental discussions to resolve issues and implement preventative measures
• Provide knowledge transfer and technical education to customers
• Serve as a liaison between customer operations AppLogic Networks Customer Support Account Management and engineering teams
• Assist with escalation coordination consultation and technical leadership on complex support cases
• Support team members in a cross-functional capacity with hands-on equipment and tool operations
• Maintain excellent communication and documentation standards in all customer interactions

Required Qualifications:

Technical Knowledge & Skills:

• Commanding knowledge of Unix-based operating systems (Linux FreeBSD etc.)
• Proficiency in programming or scripting languages (Java C/C Python Perl)
• Expert-level packet analysis experience with Wireshark tcpdump tcpreplay or similar tools
• Strong understanding of web application concepts (P2P VoIP WAP MMS RTSP)
• Excellent networking background with strong IP technology expertise
• In-depth knowledge of VoIP IPTV and video streaming protocols and architecture
• Comprehensive understanding of end-to-end network call flows and relevant protocols (DHCP RADIUS DIAMETER GRE SIP RTP MGCP H.323 RTCP)
• Quality Assurance testing experience

Professional Competencies:

• Exceptional troubleshooting investigative and problem-solving abilities
• Excellent oral and written communication and presentation skills
• Ability to work professionally with customers in high-pressure environments
• Strong project management skills with attention to detail and excellent follow-up
• Ability to multitask and manage multiple customer requests simultaneously
• Capacity to work under pressure and meet strict deadlines
• Team-oriented mindset with willingness to work hands-on with equipment when required
• Passion for customer satisfaction and continuous learning

Education & Experience:

• Bachelors degree in Computer Science Engineering or related STEM field
• Minimum 5 years of experience in a technical role (network engineering systems engineering or similar)

Desired Qualifications:

• Hands-on experience with installation configuration and operation of network equipment (Cisco Juniper etc.)
• Web technology experience (JavaScript HTML5 HTTP)
• Knowledge of virtualization technologies (VMware KVM OpenStack)
• Understanding of NFV MANO and ONAMP frameworks
• Experience with billing and charging systems (OCS PCRF PCEF)
• Familiarity with industry best practices (Scrum ITIL)
• Data modeling database administration and SQL/PostgreSQL expertise
• Background in data communication across various operator networks (Cable DSL FTTH Wireless LTE GPRS-3G CDMA-3G GSM UMTS)
• SQL database network traffic monitoring or firewall technology experience in telecom ISP or cable internet environments
• Chinese/ Mandarin language proficiency is good to have

Work Environment

• Fast-paced office environment
• Occasional extended hours and split shifts may be required
• Occasional travel required
• On-call support may be necessary during critical incidents

What you can expect from us:

AppLogic Networks is an exceptional place to grow your career offering an environment built on innovation collaboration and strong core values that shape everything the company does.

At AppLogic people are at the heart of success and the companys values - Trust Each Other Win Together Do the Right Thing Delight Our Customers Keep Getting Better and Think Big Be Bold - define its culture and guide every decision. Trust and teamwork form the foundation of how AppLogic operates creating a workplace where individuals feel empowered supported and respected. Collaboration is not just encouraged but celebrated ensuring that every success is a shared one. The companys commitment to doing the right thing and delighting customers drives excellence across all projects inspiring employees to deliver solutions that make a real impact.

• Flexible working hours hybrid first global work environment (occasionally may be required to take afterhours call)
• Career development and advancement opportunities
• Fast-paced office environment
• At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
• AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities social events and other initiatives to promote a sense of camaraderie among employees.
• A friendly welcoming and supportive culture
• Employee Recognition programs
• AppLogic Networks offers competitive salaries and a comprehensive benefits package including health insurance and other perks to ensure the well-being and financial security of its employees.

AppLogic Networks is committed to supporting a culture of inclusion diversity and accessibility to employment for all. We are proud to operate as an equal opportunity employer.

The AppLogic Networks Pvt Ltd. Global Talent Acquisition Team

Required Experience:

IC