Dispatcher
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Job Location:
Natick, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Position Summary: Under the general supervision of the Director of Transportation establishes and coordinates the assignment scheduling and routing of all transportation vehicles; performs a variety of administrative tasks and maintains a variety of department records. Performs other duties as Required:Minimum of a high school diploma1 - 3 years experience in transportation or a related field1 - 3 years experience in record keepingExcellent organizational skills positive and proactive attitude customer service orientation strong communicatorQualifications Desired:Education Collaborative or Public School work experience is strongly preferredActive 7D License7D License Trainer CertificationResponsibilities:Prepare and revise vehicle routes based on daily origin-destination requirementsAssign drivers to routes. Provide direct supervision of drivers and monitor drivers performanceCalculate and prepare driver payroll audit by reviewing GPS against timesheetsAdjust driver route assignments on an as needed basis to accommodate absence/illness accidents students shifts detours or adverse weatherMaintain ongoing radio contact to update and change pick-up/drop- off information emergencies and early release informationMaintain contact with districts schools and parents regarding delays changes in routes and problems that occur during routeAssist Supervisor in resolving public concernsProvide operational support by performing driver duties when required due to driver shortages peak volume or other business needsCommunicate with appropriate individuals regarding problems concerning transportationWork with Vendors to ensure quality of serviceOperate two-way radio and other office equipment Other duties as assignedNon-Essential Responsibilities:Other related duties as assigned by the supervisor or the Executive Director Success Factors/Job Competencies:Knowledge of: Principles practices and methods of school bus transportation Rules and regulations applicable to the operation of school buses and transporting students and methods of scheduling and dispatching a school transportation fleetReceptionist and telephone techniques General public relationsOffice organization Ability to: Assist in planning safe and efficient bus routes and schedulesKeep clear and accurate records Use good judgmentUnderstand interpret and apply rules and written directions Deal with students parents and school district personnel with tact and poiseDeal effectively with a wide variety of personalities in situations requiring diplomacy friendliness confidentiality poise tact and good judgmentAcquire the necessary technical information terminology and procedures quicklyOther:Positive and proactive attitude Commitment to company mission and valuesStrong team playerPhysical Demands and Work Environment:Physical Demands: While performing the duties of this job the employee is required to use talk hear see use hands to type handle or feel objects reach with hands and arms bend walk up and down stairs sit for prolonged periods of time lift up to 25lbs routinely use standard office equipment such as computers copy machines fax phones two-way radio shredders and filing employee must be able to input information into a computer and as well as read material from a computer monitor as well as handwritten or printed matter with or without visual aids. The employee must be able to communicate effectively with other staff members in person and on the telephone and over a two-way radio. While performing the duties of the job the employee must be able to speak frequently and timely to provide direction to drivers and monitors. Work Environment: The employee will be working in a normal school environment with an acceptable level of above information on this description has been designed to indicate the general nature and level of work performed by an employee in this position/classification. It is not to be interpreted as a comprehensive inventory or all duties responsibilities and qualifications of employees assigned to this job. The omission of specific statements of duties does not exclude them from the position if the work is similar related or is a logical assignment to the position. Management has the right to add to revise or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this job.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
ACCEPT Education Collaborative is a regional non-profit educational organization with locations in Medway and Natick, MA. ACCEPT provides a wide range of programs and services including special education for students with moderate to severe needs, specialized transportation, home-bas ... View more
