Business Relations Manager

Job Description

Business Relations Manager

Rowley Hall Hospital - Stafford

37.5 hours per week

Competitive salary plus car allowance

Rowley Hall Hospital is one of Staffordshires leading private hospitals part of Ramsay Health Care UK one of the leading independent healthcare providers in England.

The hospital is a Georgian listed building in five acres of Rowley Park opened in 1987 has an excellent reputation for delivering high quality healthcare for patients with health insurance patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

By investing in the latest advanced medical technology we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

We are proud to be in partnership with some of the most qualified and experienced Consultants along with dedicated staff who are highly trained and pride themselves on maintaining the highest levels of patient care to encourage a full and speedy recovery.

The Role:

This exciting role leading a small team and reporting to the Hospital Manager is pivotal in driving growth and increased referrals across all payor channels into the hospital by developing and delivering excellent stakeholder engagement and communications.

The Business Relations Manager role is based primarily on site but will include travelling to visit stakeholders in our regional area. The role is accountability for increasing and delivering targeted referrals and revenues by building strong links and effective stakeholder relationships across the referring healthcare community.

The successful candidate will organise and facilitate educational events and develop referral opportunities between consultants GPs and other external stakeholders through various high quality communication methods both virtually and face to face.

You will be responsible for assisting with developing an engagement strategy and delivering promotional activity.

The role will be supported by using analytics and data insight to ensure optimal use of time and resource for both new and existing referrers in order to develop your portfolio and to identify opportunities for business development in line with the centres strategic business plan and targets.

What youll do:

• Develop and execute a growth strategy

• Build effective long-term partnerships with current and potential referrers with the objective of driving revenue into Ramsay Health Care and

• Explore opportunities to partner with other Business Relationship Managers to further develop business opportunities and gain market insights.

• Organise and facilitate accredited clinical education for primary care stakeholders using virtual and face to face methods.

• Undertake market analysis competitor analysis and identify target territories and commercial opportunities to drive growth.

• Work effectively with your line manager and collegiately with key internal stakeholders such as the Private Patient Manager to achieve business growth.

• Have a thorough understanding of the hospitals facilities services and consultants to allow effective promotion of overall capabilities.

• Record sales and events activity within Ramsays agreed CRM in a timely manner within agreed KPIs.

• Engage with the commercial contracts team to facilitate and maximise opportunities with PMI contracts and networks.

• Utilise the Brandhub platform to update and maintain all marketing collateral with the templated toolkits.

• Support the rollout of the National Marketing strategies by aligning local business objectives and promotions; such as mini primary care campaigns education events and consultant engagement.

• Provide line management responsibility for the Private patient Team

• Accountable for design and delivery of company strategy

What youll bring with you:

• Previous experience of working in a similar role within healthcare and/or a proven track record in a sales or business development environment.

• Strong organisational skills results driven and proactive.

• Ability to work effectively in a team (cluster) environment and independently in a field-based role.

• Excellent communication and negotiation skills.

• Flexibility to work evenings and some weekends for planned schedule of events / hospitality.

• Full UK driving licence.

Desirable Experience:

• CRM experience

• A sound knowledge of the healthcare market

• Experience of data analysis and creating outcome reports based on KPIs.

• Experience of events and seminar management

Why join us

At Ramsay Health Care UK our people are at the heart of our success. Our benefits are designed to support your wellbeing work-life balance and career development because were people caring for people:

Health Wellbeing & Financial Security

• Private Medical Cover with the option to add your partner and dependants

• Discounted Bupa Dental Insurance

• Life Assurance (Death in Service) x3 your base salary

• Private Pension with Ramsay matching up to 5% after a qualifying period

• Employee Assistance Programme

WorkLife Balance

• 25 days annual leave bank holidays with the option to buy or sell additional days

• Flexible shift patterns where possible

• Family friendly policies including enhanced parental leave

• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development

• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform offering a wide range of discounts

• Cycle2Work scheme

• Subsidised staff restaurant where possible

• Free parking on site where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years experience. We are a global provider operating in 8 countries with 88000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong long-standing relationship with the NHS.

We love people with a positive can do attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees forms the basis for our success.
We are able to support training and development to our employees to deliver a high standard of clinical care whilst ensuring patient safety dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision People caring for People. We know our people are our greatest asset our business is growing and we would like you to join us.

We are proud of our Speak Up for Safety programme and ensure that the patient is at the heart of everything we do. Join us and have more Time to Care.

We care.

Its more than what we do its who we are. Everything we do is about striving to deliver the best care. And its a belief thats as true today as it was when we welcomed our first patients in 1964.

The Ramsay Way culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UKs Armed Forces and Reservists and have already achieved the Silver Award as part of the MODs Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.