Installation & Upgrade Specialist

Riyadh - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Provides installation and upgrade expertise to ensure successful delivery and adoption of Imaging Digital Solutions (IDS) with a particular
focus on our Medical Imaging Merge (MIM) across the post sales customer lifecycle. Drives customer satisfaction and business outcomes
through effective planning coordination and implementation of our Imaging Digital Solutions. To also acts as an interface between customers
and internal stakeholders managing integrations IT dependencies and operational execution to ensure successful implementations. Impacts
the quality of own work and contributes to overall team effectiveness. Exercises judgment to prioritize and adapt tasks based on evolving
customer and operational needs.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that
matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and
every difference builds a healthier world.

Job Description

Roles and Responsibilities

Contribute to the implementation of IDS solutions utilizing the Software Suite. Own technical deliverables during the entire
lifecycle of the projects. Engage throughout the full lifecycle of assigned projects including initial installation and subsequent
upgrades and participating in decisions on architecture design and functionality to keep programs on track in terms of
budget time and customer expectations. Work closely with the client to understand their needs and develop strategies
tailored to their organization through site assessments. Also make standard recommendations on workflow application
interface reports testing and uploads to customers through the implementation process. Is responsible for go-live readiness
and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients
to ensure customer satisfaction
Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of
defined instructions/parameters.
A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles develops strong customer relationships and serves as the interface between customer and GE. Explains technical information
to others.

Required Qualifications

This role requires experience in the Services & Digital Customer Support environment. Knowledge level is comparable to a Bachelors degree from an accredited university or college (or a high school diploma with at least 1 year of experience).
Demonstrated customer service experience in a clinical environment.
Ability to work with and communication effectively with diverse stakeholders.
Experience managing largescale projects meeting or exceeding deadlines; IT or installation experience is required.
Working knowledge of Microsoft Windows and Microsoft Office applications including effective use of Copilot and other AI tools.
Strong computer skills.
Operating Systems: Windows Server Linux.
Fluency in English and at least one additional regional language (Polish or Arabic). Proficiency in more than two languages is highly valued.

Desired Characteristics

Ability to work effectively in fastpaced and challenging environments.
Ability to communicate complex technical topics in a customerfriendly manner.
Networking & Integration: DICOM IHE HL7 FHIR
Web technologies knowledge.
Experience in healthcare environments particularly radiology or nuclear medicine departments.
Willingness to travel up to 10-15%.

Additional Information

Relocation Assistance Provided: No

Required Experience:

Job Description SummaryProvides installation and upgrade expertise to ensure successful delivery and adoption of Imaging Digital Solutions (IDS) with a particularfocus on our Medical Imaging Merge (MIM) across the post sales customer lifecycle. Drives customer satisfaction and business outcomesthrou...

Job Description Summary

Job Description

Roles and Responsibilities

Contribute to the implementation of IDS solutions utilizing the Software Suite. Own technical deliverables during the entire
lifecycle of the projects. Engage throughout the full lifecycle of assigned projects including initial installation and subsequent
upgrades and participating in decisions on architecture design and functionality to keep programs on track in terms of
budget time and customer expectations. Work closely with the client to understand their needs and develop strategies
tailored to their organization through site assessments. Also make standard recommendations on workflow application
interface reports testing and uploads to customers through the implementation process. Is responsible for go-live readiness
and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients
to ensure customer satisfaction
Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of
defined instructions/parameters.
A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles develops strong customer relationships and serves as the interface between customer and GE. Explains technical information
to others.

Required Qualifications

This role requires experience in the Services & Digital Customer Support environment. Knowledge level is comparable to a Bachelors degree from an accredited university or college (or a high school diploma with at least 1 year of experience).
Demonstrated customer service experience in a clinical environment.
Ability to work with and communication effectively with diverse stakeholders.
Experience managing largescale projects meeting or exceeding deadlines; IT or installation experience is required.
Working knowledge of Microsoft Windows and Microsoft Office applications including effective use of Copilot and other AI tools.
Strong computer skills.
Operating Systems: Windows Server Linux.
Fluency in English and at least one additional regional language (Polish or Arabic). Proficiency in more than two languages is highly valued.

Desired Characteristics

Ability to work effectively in fastpaced and challenging environments.
Ability to communicate complex technical topics in a customerfriendly manner.
Networking & Integration: DICOM IHE HL7 FHIR
Web technologies knowledge.
Experience in healthcare environments particularly radiology or nuclear medicine departments.
Willingness to travel up to 10-15%.