Job Description Summary

Job Description

MAJOR RESPONSIBILITIES:

• Provide direct technical service on customers installed base equipment including preventative and remedial service installation calibration to factory and customer specifications and the completion of all required documentation to meet government business and audit requirements.

• Provide technical support outside of normal business hours and be available for call if required.

• Provide technical service (emergency remedial and preventative) screening documenting service calls and analyzing service history.

• Manage repair parts cycle times to business targets

• Maintain customer service logs and internal service records

• Maintain daily communications with customers to ensure resolution and proper follow-up leading to customer satisfaction

• Maintain tools and test equipment properly and ensuring they are calibrated

• MeetQualityManagementSystemandEnvironmentHealthandSafetyrequirements

• Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

• Participateinsalesopportunitiessuchascontractrenewalsandassistwithpromotingand implementingrevenueprograms

• Integrateintothehospitalcultureandwork in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements.

• Developan advisory and consultative role with your primary assigned hospitals.

• Liaisewith local Field Customer Team Technical Account Manager and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area

QUALIFICATIONS:

• TechnicalDiploma/ Degree in ElectronicsEngineering Biomedical Physics or equivalent experience or training.(Or about to graduate with appropriate qualification).

• Proventrackrecordofsuperiorcustomerserviceskillsandthe ability to effectively communicate across multiple levels both internally and externally.

• Demonstrated customer contact / empathy / service experience

• Excellent analyticalandcommunication skills (written and verbal) with the ability tocommunicatecomplextechnical issues inaneasy-to-understandmanner

• Technicalandtroubleshootingskills

• Exceptionalinterpersonalskillsandorganizationalskills

• Boundarylessbehaviourabletoworkwithadiverse team across multiplefunctions

• Anabilitytowork independentlyofdirectsupervision

• Experiencerespondingeffectivelytocustomerconcerns

• Experienceinterfacingwithbothinternalteammembersandexternalcustomersaspartofasolution-based serviceprocess

• Musthaveavaliddriverslicense

• Mechanical Aptitude and expertise with hand tools etc.

DESIRED:

• ExperienceservicingGEHealthcareequipment as well as GE Provided modality training.

• Previous experience servicing Diagnostic Imaging serviceexperience in Nuclear Medicine Ultrasound & XRAY.

• Excellent mechanical skills / aptitude

• Networking/ IT skillsets for remote diagnostics

• Demonstrated ability to manage difficult customer situations.

• Demonstrated excellence with customer communication.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

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