Customer Data Steward US Commercial, Trade & Fulfillment

The Role

Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.

Moderna is strengthening its international business services hub in Warsaw supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.

At the core of our Moderna Enterprise Solutions Hub (MESH) this role ensures accurate timely and policy-compliant customer master data in support of US Commercial Trade & Fulfillment operations.

As a dedicated Customer Data Steward you will execute and continuously enhance end-to-end customer master data lifecycle processes enabling operational efficiency and high-quality customer transactions across US Commercial functions.

Operating as a highly visible individual contributor you will partner directly with cross-functional stakeholders Digital teams and leadership to strengthen data integrity governance compliance and next-generation master data capabilities.

Heres What Youll Do

• Execute the full Customer Master Data lifecycle (creation maintenance inactivation) to ensure integrity consistency and usability across all downstream systems supporting US Commercial Operations.

• Perform customer master data onboarding updates and inactivations in alignment with established policies standards governance practices and applicable compliance requirements.

• Proactively manage customer master data work queues identify bottlenecks and escalate process blockers to ensure operational continuity.

• Directly interface with US Commercial functions including Trade & Fulfillment to resolve operational challenges through high-quality master data stewardship.

• Lead incident triage and root cause analysis for customer data issues impacting business operations implementing and communicating preventive and corrective actions.

• Monitor and report on non-compliance issues contributing to continuous process improvement initiatives and strengthening data governance adherence.

• Prepare analytical reporting and performance metrics for leadership and stakeholders to drive transparency and operational insight.

• Respond to internal stakeholder inquiries in a timely professional and solutions-oriented manner.

• Support continuous improvement of stewardship processes documentation work instructions and standard operating procedures.

• Contribute to operational innovations and the next generation of Customer Master Data Management identifying enhancements to tools and workflows that elevate data quality and efficiency.

• Partner closely with the Digital team to ensure master data tools and applications function as designed and support evolving business needs.

• Support testing and validation of system enhancements and new functionalities within SAP MDG Collibra and future technologies.

• Provide input into master data governance frameworks and comply rigorously with master data maintenance procedures.

• Undertake additional duties aligned with the scope of the role and your qualifications as the organization continues to scale.

In this role you will be positioned at the intersection of data governance digital enablement and commercial execution contributing to scalable high-quality master data foundations that increasingly leverage advanced tooling and automation capabilities to drive smarter faster decision-making across US Commercial Operations.

The key Moderna Mindsets youll need to succeed in the role

We obsess over learning. We dont have to be the smartest we have to learn the fastest.

We digitize everywhere possible using the power of code to maximize our impact on patients.

Heres What Youll Need (Minimum Qualifications)

• Bachelors degree in information technology business or related field or equivalent combination of education and experience required

• 3 yrs experience on master data management teams creating and maintaining records.

• 2 yrs experience working with master data software

• Ability to own prioritize and manage work with limited daily direction

• Anticipate needs and proactively recommend next steps

• Well-organized proactive able to prioritize in a dynamic environment

• Strong communication skills and ability to transfer knowledge in plain non-technical language

• Highly collaborative team player with the ability to work independently and make decisions

• Adaptable and resourceful with a process-oriented mindset

• Outstanding analytical skills

• Experience with financial systems including SAP Ariba ServiceNow

• Proficiency in English (verbal and/or written) required due to global collaboration needs.

Heres What Youll Bring to the Table (Preferred Qualifications)

• 3-5 yrs experience in master data management; Pharma/bio-tech/life sciences experience preferred.

• 2 yrs experience working with SAP S4 or SAP MDG master data software

• Strong understanding of Customer Master Data Management Processes

• Willingness to roll up your sleeves and be hands on

• Experience with data governance solutions such as Collibra Alation or similar

• Business savvy and partnering skills to understand context/use cases ask meaningful questions and provide fitting support.

• Familiarity with data regulations and requirements such as GDPR CCPA GxP/21 CFR Part 11 is a bonus

• Well-organized & detail-driven with expertise in stakeholder management

• Ability to communicate at all levels with clarity poise maturity and precision both written and verbal

• Entrepreneurial owner mindset self-driven with a first principles approach to problem-solving

• Comfortable working in a fast-paced international cross-functional environment

• Proactive self-starter with strong organizational skills and the ability to manage multiple priorities with minimal direction

• Analytical mindset with the ability to interpret data and translate it into actionable process improvements

• Highly collaborative and adaptable with a process-driven approach and a strong sense of ownership

• A desire to make an impact as part of a high-growth transformational company that is Bold Relentless Curious and Collaborative.

Pay & Benefits

At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and well-being resources are designed to support youat work at home and everywhere in between.

• Best-in-class healthcare plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being with access to fitness mindfulness and mental health support

• Family building benefits including fertility adoption and surrogacy support

• Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary year-end shutdown

• Savingsandinvestments to help you plan for the future

• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .

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