AFH Specialist, MENAP
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Are You Ready to Make It Happen at Mondelēz International
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply addition you will use internal and customer data to optimize plans and to support joint initiatives withstrategic customers.
How you will contribute
You will:
- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes and handle and resolve issues to ensuremaximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targetssupporting the improvement agenda (internal process and external customer) and developingcollaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability depot-to-storeservice stock holding and promotional sales. Use this information to drive decision makinginternally and with the customer in ways that maximize service levels and sales
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation strong influencing and communication skills
- Strong focus on delivering productivities service and KPIs
- Team player accountable proactive thinking flexibility
More about this role
Lead the organization through customer supply chain efficiencies reducing cost and improving service levels through customer collaboration and logistics strategies. Location will be Egypt business office and scope of work would be handling CS&L responsibilities for AFH portfolio of MENAP region. Relocation support not available
What you need to know about this position:
- Drive effective cross-functional communication among stakeholders: sales logisticsoperations demand planning product supply and external partners
- Achieve KPIs targets including customer service availability productivity etc. through effective implementation of processes
- Manage Co-packing and drive productivity initiatives
- Resolve operational challenges
- Focus on initiatives in efficient replenishment and availabilitywhile driving the implementation of joint value creation initiatives identified throughcustomer collaboration
- Deliver enhanced service by driving the implementation of customer supply chainimprovement initiatives and building deep relationships with the customer
- Participate in I2M projects driving CS&L tracks
What extra ingredients you will bring:
- Experience in CS&L function ideally with knowledge of customer supply chain management
- Cross-functional experience (sales CS&L controlling demand planningand logistics andwarehousing knowledge)
- SAP information systems process design standard operating procedures
- Able to analyze data and derive insights into action with a focus on delivering to timelines andKPIs
- Great interpersonal teamwork and communication skills
- Able to influence negotiate and apply commercial acumen
Education / Certifications:
- Degree in Industrial Engineering or Supply Chain Management
- Expertise in MS Office
- APICS CSCP-CPIM certification is preferred
- SAP knowledge
Job specific requirements:
- Fluency in English & Arabic language
- Comfortable with multiple stakeholder management and regional collaboration
- Having experience in AFH business is preferred
Travel requirements:
As needed
Work schedule:
Full-Time
No Relocation support availableBusiness Unit Summary
Mondelēz International in the Middle East North Africa and Pakistan serves the Middle East and Africa markets as well as Australia New Zealand the UK and Canada. Headquartered in Dubai UAE we have more than 2600 employees working across seven plants and six commercial offices; we make bake sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate Milka Oreo and belVita biscuits Barni CakesTang powdered beverage Chiclets and Trident gum and Halls candy.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Job Type
RegularCustomer Collaboration (CLD)Customer Service & LogisticsRequired Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. ... View more
