Guest Service Agent (Seasonal) Shore House, LXR by Hilton at Hotel del Coronado
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Job Location:
Coronado, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
EOE/AA/Disabled/Veterans
The iconic Hotel del Coronado is looking for a Guest Service Agent (Seasonal) at the Shore Houseto join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego this 28-acre property was built in 1888 and has over 750 rooms cottages and villas with 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars a food truck marketplace ice cream shop and in-room dining.
Rising at the southernmost point of the legendary Hotel del Coronado Shore House at The Del offers an elevated hotel experience in an extraordinary neighborhood of seaside residences. From an oceanfront pool that blends seamlessly into the horizon to an inviting living room that flows effortlessly outdoors Shore House offers an extraordinary sense of place where family and friends form deep connections in a rare beachside setting.
Classification:Seasonal Full-Time
Begins May 2026 and ends no later than September 8th 2026
Shift: Various must be available to work weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $21.96 and is based on applicable and specialized experience and location.
Union Position: This position is part of the Local L30 Union which requires complete open availability. We arenot able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.
What Will I Be Doing:
The Shore House Guest Service Agent is the primary point of contact for all Shore House guests. The Shore House Host is a property ambassador and assists in crafting a curated experience for our guests while supporting all team members in executing the highest level of service while creating Del Memories. Projects professionalism and a positive attitude while efficiently and courteously assisting our Shore House guests. Must be able to handle and process guests requests and exceed their expectations while providing them with personalized services and accurate information.
- Handle the arrival hotel orientation and departure of all Shore House guests.
- Check guests in/out of hotel using hotel computer system.
- Book future hotel or Shore House reservations for guests.
- Respond to all guests requests; make suggestions and arrangements to enhance the overall guest experience.
- Make it happen act as a conduit between the Shore House guests and all operating departments to get it done whatever it is.
- Make dining and other reservations for Shore House guests and follow through with corresponding departments to ensure execution of task.
- Maintain the cleanliness and neatness of your working area.
- Check daily information board to prepare for arrivals and special requests.
- Adhere to department and hotel procedures and policies
- Provide assistance to all hotel departments as required.
- Adhere to guidelines established in the Hotel del Coronado Associate Handbook.
- Perform additional tasks as requested by members of the leadership team.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
