Sr. Program Coordinator
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Job Location:
Piscataway, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Posting Summary
Rutgers The State University of New Jersey is seeking a Sr. Program Coordinator for the One Stop Student Services Center (One Stop). Central to this role is promoting a progressive and simplified student experience and a culture that supports customer service student satisfaction retention and student success. This is a direct student service position spending the majority of time on the front line working with students parents and other University departments. Among the key duties of the position are the following: Assists students in navigating the various pathways after enrollment at Rutgers University New Brunswick: their class registration their grades their degrees their money and other information related to their academic records. Counsels advises investigates problem-solves and resolves questions and issues from students parents staff collegiate units and other third parties. Acts as a facilitator to resolve student services issues. Works with the knowledge about all student benefits and functions across the Offices of Financial Aid Registrar Student Accounting Billing and Cashiering and Undergraduate Admissions. Identifies and anticipates student enrollment issues Resolves or establishes a viable and timely plan for resolution and follow-up on agreed upon plans. Addresses student enrollment needs and develops specialized knowledge through their experience and extensive and regular professional development.
Overview
The Division of Enrollment Management at Rutgers UniversityNew Brunswick ( EMNB ) is comprised of seven student-facing and administrative units: Undergraduate Admissions the Office of Financial Aid the Office of the Registrar and the One Stop Student Services Center as well as business information technology and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200 student employees to fulfill its mission. The division is driven by research galvanized by progress and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy foster student success and inform university policy and practice. EMNB attracts the best and brightest students to Rutgers flagship campus supports them through their time on the banks and celebrates their graduation each year. Experience working with diverse populations of students staff and faculty desired The One Stop Student Services Center represents an integrated and coordinated cross-functional service in the areas of financial aid student accounts and registration. Through strong customer service and effective use of technology the center serves as a single point of service across these areas to promote a progressive simplified and consistent student experience and a culture that supports student satisfaction and success. The primary purpose of the One Stop is to provide integrated student services regarding financial aid registration and student accounting as well as other student support services.
Preferred Qualifications
Experience working at the Rutgers The State University of NJ or a similar multi-campus university. Experience in higher education preferably a one stop service model financial aid registrar and/or student accounting.
Rutgers The State University of New Jersey is seeking a Sr. Program Coordinator for the One Stop Student Services Center (One Stop). Central to this role is promoting a progressive and simplified student experience and a culture that supports customer service student satisfaction retention and student success. This is a direct student service position spending the majority of time on the front line working with students parents and other University departments. Among the key duties of the position are the following: Assists students in navigating the various pathways after enrollment at Rutgers University New Brunswick: their class registration their grades their degrees their money and other information related to their academic records. Counsels advises investigates problem-solves and resolves questions and issues from students parents staff collegiate units and other third parties. Acts as a facilitator to resolve student services issues. Works with the knowledge about all student benefits and functions across the Offices of Financial Aid Registrar Student Accounting Billing and Cashiering and Undergraduate Admissions. Identifies and anticipates student enrollment issues Resolves or establishes a viable and timely plan for resolution and follow-up on agreed upon plans. Addresses student enrollment needs and develops specialized knowledge through their experience and extensive and regular professional development.
Overview
The Division of Enrollment Management at Rutgers UniversityNew Brunswick ( EMNB ) is comprised of seven student-facing and administrative units: Undergraduate Admissions the Office of Financial Aid the Office of the Registrar and the One Stop Student Services Center as well as business information technology and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200 student employees to fulfill its mission. The division is driven by research galvanized by progress and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy foster student success and inform university policy and practice. EMNB attracts the best and brightest students to Rutgers flagship campus supports them through their time on the banks and celebrates their graduation each year. Experience working with diverse populations of students staff and faculty desired The One Stop Student Services Center represents an integrated and coordinated cross-functional service in the areas of financial aid student accounts and registration. Through strong customer service and effective use of technology the center serves as a single point of service across these areas to promote a progressive simplified and consistent student experience and a culture that supports student satisfaction and success. The primary purpose of the One Stop is to provide integrated student services regarding financial aid registration and student accounting as well as other student support services.
Preferred Qualifications
Experience working at the Rutgers The State University of NJ or a similar multi-campus university. Experience in higher education preferably a one stop service model financial aid registrar and/or student accounting.
Required Experience:
Senior IC
Key Skills
- Project / Program Management
- Program Management
- Developmental Disabilities Experience
- Organizational skills
- Data Collection
- Meeting Facilitation
- Utilization Review
- Administrative Experience
- Program Development
- Public Speaking
- Supervising Experience
- Social Work
About Company
Rutgers, The State University of New Jersey, is one of America's leading public research universities. Consistently top-ranked, Rutgers offers a range of undergraduate and graduate degree programs and continuing education opportunities.
