Q1-NAMORC-Oracle Fusion Service Cloud PCON-Western Digital-Infy hubs

Infosys is seekingaPrincipalConsultantwithexperienceonOracle CX Cloud including implementation of Oracle Fusion Service CloudOracleDigital Customer Serviceand related modules and ideal candidate willpossessin-depthexpertisein Oracle Fusion Service andDigital Customer Servicecomplemented byexperience with other Oracle CX modules anda broad understanding ofotherOracleFusion rolewill require leading implementationsandcontribution todifferent phasesofprojectlifecycleincludingleadingrequirementsgathering solutiondesignand playan important rolein the configuration developmentand deployment of theOracle will requireto collaboratewith cross-functional teams including developers analysts and project managers to deliver high-quality personwill also guide teams on project processesanddeliverables.

Required Qualifications:

• Location for this position isRaleigh NC Indianapolis IN Phoenix AZ Richardson TX or Hartford CT.This position may require relocation and/or travel to client/project location.
• Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least11years of experience in Information Technology

• Minimum8years of experience inOracleCX Cloud including Fusion Service Cloud Digital Customer ServiceService Logistics Cloud and related technologies

• Experience in Architecture/Design /Detailing of processesandproblem definition.

• Knowledgeand experience of implementing Service Request Management Knowledge Management Digital Customer Service and Omnichannel features with Fusion Service Cloud.

• Strong understanding of business processes related to customer service service entitlements/coveragesRMA andDepot Repair

• Skilled with application and Page Composer Groovy Scripting Redwood UX and Visual BuilderData Migration reporting and analytics.

• Knowledge of Webservices based integration

• PoC ideationcreationand demonstration to client

• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Performroleof aPrincipalConsultant atonsite/ offshoreand work withoffshoreteam on deliverables.

• Should have done at least 2 green field implementations and have experience in workinginprojects with Agilemethodology.

• Good analytical and communication skills

• Should be able to build strong business partner interactions with client stakeholders.

• Experience anddesireto work in a Global delivery environment

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.