Learning Coordinator , Data Center Learning

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Learning Operations Coordinator supports Data Center Learning by managing customer intake requests coordinating Learning Management System activities and assisting with automation and dashboard initiatives that enable the team to deliver training at scale across the global Data Center Community.



Key job responsibilities
You manage the intake process for learning requests from DCC stakeholders. You receive requests through various channels triage them based on urgency and complexity and route them to appropriate team members. You track requests through completion follow up with customers on status and ensure service level expectations are met. You maintain documentation on common request types and create guidance to help customers submit complete information.

You coordinate Learning Management System activities including user access provisioning course assignments enrollment management and basic troubleshooting. You work with the LMS to resolve technical issues and ensure the system meets operational needs. You report on completion rates and maintain accurate learner records.

You support AI automation initiatives by testing new tools documenting workflows that could benefit from automation and providing feedback on pilot projects. You maintain standard operating procedures for your areas of responsibility. You communicate process changes to stakeholders and provide basic training to team members on systems and tools. You escalate complex issues to program managers and senior team members.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- Experience that includes strong analytical skills attention to detail and effective communication abilities or experience in managing and troublshooting network
- Experience in data center engineering or operations
- Experience creating process improvement procedures
- Knowledge of existing and developing technologies
- Experience communicating complex ideas to technical and non-technical audiences
- Experience using data and metrics to drive improvements
- Experience with learning management systems customer relationship management tools or similar platforms
- Experience in learning and development or training coordination

- Bachelors degree or equivalent in business or a related field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.