Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometrys digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

The Process Improvement Lead is responsible for building and owning the operational standards processes and continuous improvement framework for Xometrys India operations. This is a foundational role: you will help design codify and establish Indias operational infrastructure ensuring it meets global quality and performance standards. The role requires someone who can operate as both an architect (designing systems) and a builder (executing hands-on in a lean environment) transitioning India operations from startup to a scalable steady-state.

Key Responsibilities

Operational Standards & Process Design

• Design document and implement operational standards (SOPs process maps business rules) for the India market aligned with Xometrys global standards
• Identify and prioritize key workflows across the customer journey and drive end-to-end standardization
• Publish and maintain operational playbooks that enable teams to execute consistently and predictably
• Ensure processes are scalable and adaptable as India operations grow

Operational Performance & Governance

• Establish the operational rhythm for India: regular performance reviews retrospectives and structured problem-solving cadences
• Define track and drive improvement on key operational metrics (on-time delivery quality throughput efficiency)
• Build dashboards and reporting in partnership with Analytics to ensure real-time visibility into operational performance
• Own the performance narrative for India operations and proactively identify and address gaps

Continuous Improvement

• Lead structured improvement initiatives using root-cause analysis and evidence-based methodologies
• Set objectives and initiative plans aligned with company-wide priorities
• Partner with Technology teams to identify automation opportunities and reduce manual effort
• Drive cross-functional execution of improvement projects to measurable completion

Training Embedding & Adoption

• Ensure operational standards are not just documented but actively used with measurable adoption rates
• Deliver training programs and manage change to drive compliance across India teams
• Build feedback loops with customers partners and internal teams to continuously refine standards

Technology & Automation Partnership

Partner with Technology to identify and deliver:

• Zero-touch workflows
• Automation opportunities
• Workflow simplification
• Systematically remove work that should not require human intervention

Stakeholder Management

Act as the single source of truth between India Ops APAC Ops EMEA Create and Global Tech

Maintain clear separation between:

• Who builds standards
• Who executes standards

Collaborate closely with Run teams without owning daily execution

Foundational Setup (Market Entry Phase)

As India is in its market-entry stage this role will also contribute to establishing core operational foundations:

• Planning framework setup: objectives key metrics and operating model definition
• Manufacturing partner network operations: onboarding quality assurance and performance management processes
• Logistics and warehouse processes: internal workflows packaging infrastructure and systems readiness
• Compliance and safety: health safety and regulatory compliance aligned with local requirements

Required Qualifications

• 5 years of experience in operations management manufacturing operations process management or continuous improvement or operations strategy
• Hands-on experience designing and scaling complex operational workflows
• Proven experience building operational standards
• Strong understanding of operational excellence: Lean Six Sigma Theory of Constraints or equivalent methodologies
• Excellent process design and documentation skills: ability to create clear comprehensive SOPs and process standards
• Experience defining and managing KPIs performance dashboards and data-driven operational reviews
• Proven ability to operate in cross-functional matrix organizations
• Experience managing cross-functional projects with strong communication skills.
• Excellent written and verbal communication in English
• Bachelors degree in Engineering Operations Management Industrial Engineering or related field

Strong Plus

• Experience in B2B marketplaces manufacturing supply chain or platform businesses
• Exposure to automation and digital operations initiatives
• Global or regional operations experience
• Lean / Six Sigma / Operations Strategy background (certification optional mindset essential)

What Were Looking For

You thrive in ambiguity and build structure where none exists. You are not looking for a role where everything is already defined; you are energized by the opportunity to create the playbook not just follow it. You combine operational rigor with the pragmatism needed in a fast-scaling environment. You can toggle between strategic design and tactical execution. You hold yourself and others to high standards of quality ownership and follow-through.

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.