Technical Customer Service Specialist

Gdańsk - Poland

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title:Technical Customer Service Specialist
Seniority:Mid or Senior
Location:Gdańsk Poland
Type:Full-time

Work model:hybrid work setup
Type of contract:contract of employment

About the position

We are looking for an experienced Technical Customer Service Specialist to join our regional second-level technical support team in Poland within the Market Enablement domain. The core responsibility of the role is resolving technical issues affecting customers schools and institutions using our digital product offering in Poland.

In this role youre collaborating closely with the 1st level customer service team and various local and international tech teams supported by the rest of the tech support team. The team is working in a hybrid mode so occasional office presence is required.

The technical issues we face can be complex and it is not uncommon to have to reach out to multiple teams and people both internal and external in order to troubleshoot and resolve the issue at hand. Sometimes an issue may require software development and in that case youre gathering the relevant information for the development teams so they can start fixing the problem right away. Ideally anything else you can resolve independently with support from your colleagues.

In many cases youre in direct contact with the customers and you keep them updated and informed in a professional manner. Youre the champion of the customer within the company. You see to it that their issues get resolved either by you or someone else.

Must-have Requirements

Native level Polish skills

Good professional English skills

Located in Poland preferably Gdansk area

Good basic IT skills and experience using common business software e.g. Excel

Excellent problem solving skills and experience troubleshooting complex technical issues

Experience using common customer service tools e.g. ticketing systems and associated processes

Great communication skills and empathy for the end users

Curiosity flexibility and positive attitude

Ability to work independently and willingness to learn new things

Active get things done mindset

Not a necessity but itd be nice if

You have working knowledge about system integrations APIs software development

You have previous experience in the educational industry or even better: Sanoma products and services

You have experience with Jira & Confluence

You have experience working in a multinational/cultural environment

About Us

Join the Learning Analytics team at Sanoma Learning where we transform educational data into actionable insights that drive better learning outcomes for millions of students across Europe. Our team focuses on student performance metrics teacher effectiveness insights and product usage analytics to continuously improve our educational products.

Were a dynamic international team that values initiative collaboration and data-driven decision making. If youre passionate about education technology and want to make a real impact on how students learn wed love to hear from you.

Benefits:

Medical insurance
Employee group insurance
Multisport card
Vacation allowance
Computer glass allowance

About Sanoma Learning

How do you prepare students for the world engage their curiosity and inspire them to grow That is the main question of teachers all around the world. At Sanoma Learning it has always been our mission to help to find and develop best-in-class answers to this question. If you join us it means that you embark on an exciting journey to help shape the future of learning for primary secondary and vocational education. We believe that your journey is our success as a company.

Sanoma Learning is a leading K12 European learning company operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content as well as digital learning and teaching platforms for primary secondary and vocational education we want to grow our positive impact on learning across Europe. With over 3000 employees we help shape the future of education for 25 million of students.

So are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential

Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability or any other characteristics.

Required Experience:

Job Title:Technical Customer Service SpecialistSeniority:Mid or SeniorLocation:Gdańsk PolandType:Full-timeWork model:hybrid work setupType of contract:contract of employmentAbout the positionWe are looking for an experienced Technical Customer Service Specialist to join our regional second-level tec...