Data Monitoring Support Specialist PL

WERE HIRING A JUNIOR DATA MONITORING SUPPORT SPECIALIST DATA PROCESSING & LOAD VALIDATION (GDW/GSAM / WHERESCAPE / TABLEAU) IN POLAND!

Excis is a global IT support leader driven by innovation and collaboration.

We are seeking a motivated and detail-oriented Junior Data Monitoring Support Specialist to ensure operational stability for data processing pipelines load validation monitoring and market coordination activities. You will perform proactive monitoring incident triage standard recovery actions and structured escalation to senior engineers for complex cases.

Join us for a rewarding career in a supportive growth-oriented environment where people and performance go hand in hand.

• Client presence in 190 countries
  
• 6000 Engineers globally
  
• 200 Enterprise Clients
  

What Youll Do:

Monitoring & Early Detection (BAU Operations)

• Monitor daily/weekly batch execution and load health for GDW/GSAM and related pipelines; identify failures overruns and missing outputs.
  

• Track load/refresh completion for Wherescape/Tableau validation checkpoints; raise incidents when validation fails or data is not refreshed as expected.
  

• Proactively review alerts and recurring patterns (e.g. scheduled job/batch failure integration process failure) and initiate first response.
  

Incident Triage & Standard Resolution (ITSM)

• Own L1 triage for BAU incidents: capture impact affected market(s) affected datasets/loads/dashboards time of failure and initial hypothesis.
  

• Execute standard recovery steps according to runbooks (e.g. safe reruns/retriggers where allowed validation re-checks basic access checks).
  

• Maintain accurate ticket updates (status actions taken evidence/log snippets next steps) to support downstream escalation and faster resolution.
  

Market Coordination & Stakeholder Communication

• Coordinate with business/market stakeholders to confirm impact (what is broken what is expected critical deadlines) and to confirm restoration once fixed.
  

• Provide consistent status communications: what happened current status workaround (if any) and escalation path.
  

• Provide concise incident summaries to accelerate SME decision-making.
  

Documentation & Knowledge Hygiene

• Document resolutions known error patterns and recovery steps in ticket notes / knowledge base; propose runbook improvements for repeatable issues.
  

• Contribute to incident trend tracking and "top recurring causes" list for continuous improvement.
  

Escalation (When to escalate to Senior/L2/L3)

• Recurrence after standard recovery attempts or unclear root cause.
  

• Multi-market / high-impact incidents or those close to reporting deadlines.
  

• Suspected data integrity issues (incorrect results partial loads mismatches) requiring deeper analysis.
  

• Changes needed in scheduling/orchestration/configuration/code or cross-platform troubleshooting.
  

What You Need:

• 12 years of experience in IT operations service desk or application support (or equivalent demonstrated capability).
  

• Basic understanding of batch processing / data pipeline concepts and operational incident lifecycle (triage mitigate resolve document).
  

• Strong discipline in ticket hygiene and stakeholder communication (clear timely accurate updates).
  

• Basic SQL skills for validation checks (counts simple comparisons).
  

• Clear written communication in English (ticket notes stakeholder updates).
  

• Strong attention to detail; ability to follow runbooks precisely and keep accurate records/evidence.
  

• Comfortable working with Microsoft Excel Teams Outlook for tracking and communication.
  

• Familiarity with ServiceNow or similar ITSM tools preferred.
  

• Ability to work under pressure in outage scenarios; disciplined follow-through on prevention actions.
  

• Collaboration across time zones and multi-team ownership boundaries.
  

Nice-to-Have:

• Familiarity with Tableau/Wherescape in the context of load validation and data refresh verification.
  

• Awareness of common BAU incident categories (scheduled job/batch failure data transfer/sync issues).
  

• Prior exposure to data warehousing concepts (GDW/GSAM).
  

• Experience in a multi-market/global support model.
  

Working Model / Availability:

• 8x5 UK time on desk
  

• P1 call out as required
  

Why Join Us

At Excis your work has a direct impact. Youll be part of a dynamic and hands-on team where your technical foundation drives user satisfaction and operational success across enterprise-level data processing and reporting systems.

We offer:

• A collaborative and supportive work environment with clear escalation paths and mentorship
  

• Opportunities for continuous learning and career growth
  

• Exposure to diverse technologies (Wherescape Tableau GDW/GSAM) and global clients
  

• A structured entry point into IT operations within a global IT support leader