Drive Thru Manager- West Jordan
Share
Job Location:
West Jordan, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Drive Thru Manager- West Jordan
Join One of Utahs Top Workplaces for 2024!
About us:
Holiday Oil is a premier convenience store in Utah. This family-owned business has been around for 60 years with over 75 stores and is continuing to grow.
Job Purpose
The Drive-thru Manager is responsible for leading Holidays drive thru service operations to ensure exceptional customer experience efficient workflow and consistent profitability. This role oversees daily activities manages a high-performing team and upholds quality safety and service standards in a fast-paced environment. The Drive-through Manager plays a key role in maximizing sales maintaining a clean and welcoming drive-through and delivering operational excellence.
Benefits:
- $.15 off/gallon every day except Tuesday enjoy $.20 off/gallon
- Receive 30% off in store for up to 5 selected items/day
- Free car wash vacuum and air
- Gym Membership Discount
- Tuition Reimbursement
General Store Duties and Responsibilities
- Greet guests with a smile while providing a positive customer experience with fair friendly and courteous customer experience.
- Able to collaborate with diverse teams and customer personalities.
- Operate cash registers and scanners; process transactions quickly and accurately.
- Ensure proper handling and accuracy of all payment types including cash and credit.
- Manage the day-to-day operations of the drive-thru ensuring smooth and efficient service.
- Implement strategies to minimize wait times enhance customer satisfaction and increase throughput.
- Ensure the drive-thru area is clean well-maintained and visually appealing.
- Train and coach staff in delivering excellent customer service and cross-selling/upselling products.
- Recruit hire and train drive-thru staff ensuring they are knowledgeable about menu items promotions and drive-thru procedures.
- Create work schedules assign tasks and manage staff performance.
- Conduct regular performance evaluations provide feedback and implement appropriate training and development programs.
- Maintain high food quality and safety standards in the drive-thru area.
- Monitor food preparation processes to ensure accuracy consistency and adherence to established recipes and portion sizes.
- Conduct regular inspections and address any deficiencies promptly.
- Monitor sales performance analyze trends and implement strategies to increase drive-thru sales.
- Manage inventory levels conduct regular inventory checks and coordinate with the supply chain team to ensure sufficient stock availability.
- Control costs by minimizing waste managing labor expenses and optimizing operational efficiencies.
- Ensure full compliance with health and safety regulations including proper food handling and storage.
- Maintain cleanliness and sanitation standards in accordance with local health department regulations.
- Stay current with relevant industry trends regulations and best practices.
- Answer phones professionally and assist customers with inquiries.
- Promoting store programs including My Holiday Car Wash Subscriptions and special promotional events.
- Support fellow employees with daily store activities and shared responsibilities.
- Ensuring correct pricing issuing receipts refunds or exchanges.
- Other duties as assigned.
Skills and Education Requirements
- High school diploma or equivalent
- Previous supervisory or managerial experience in the food industry preferred.
- Excellent leadership organizational and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced high-pressure environment.
- Knowledge of food safety and hygiene practices
- Flexible availability including weekends and holidays
- Ability to open and close the stores across Sunday through Saturday schedule
- Proficient in using computer systems and POS software.
- Strong customer and employee-focused mindset
- Ability to maintain composure in the face of angry frustrated or flustered customers.
- Willingness to adjust priorities and support business needs as they arise
- Must have a safe driving record
- Must be willing to submit to MVR monitoring and possess a valid Utah Driver License
Required Experience:
Manager
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
About Company
Holiday is more than just a gas station. It's where you start your day with a friendly face, it's where you grab a bite on the go, it's where you celebrate with a treat after the big game. Communities start here.
