IT Helpdesk Technician
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Job Location:
Cape Canaveral, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Sidus Space (NASDAQ: SIDU) is a space mission enabler providing flexible cost-effective solutions including satellite manufacturing and technology integration AI-driven space-based data solutions mission planning and management operations AI/ML products and services and space and defense hardware manufacturing. With its mission of Space Access Reimagined Sidus Space is committed to rapid innovation adaptable and cost-effective solutions and the optimization of space system and data collection performance. With demonstrated space heritage including manufacturing and operating its own satellite and sensor system LizzieSat Sidus Space serves government defense intelligence and commercial companies around the globe.
Strategically headquartered on Floridas Space Coast Sidus Space operates a 35000-square-foot space manufacturing assembly integration and testing facility and provides easy access to nearby launch facilities. But its our people who truly set us apart. We foster a culture of collaboration continuous learning and agility empowering our team to innovate and evolve in a rapidly changing industry. Join us at Sidus Space to be part of something extraordinary and help shape the future of space access!
Job Summary
The IT Helpdesk Technician installs troubleshoots and repairs computer systems hardware and computer peripherals.
This position is expected to be 100% onsite in Cape Canaveral.
Essential Duties and Responsibilities
- Identify and diagnose user issues related to hardware software network connectivity and peripherals.
- Assist users with installing configuring and troubleshooting common applications (e.g. Office suite email client antivirus MFA collaboration tools).
- Provide support via phone email remote access tools and in-person troubleshooting when necessary.
- Document all support incidents track resolutions and escalate complex issues to senior technicians or IT specialists.
- Provide setup and technical assistance for presentations meetings and classrooms ensuring proper functionality of projectors sound systems and video conferencing tools.
- Provides support to the System Administrator Security Analyst and other technicians on security and/or network issues
- Assist users with password resets and account lockouts maintaining a secure password reset process.
- Investigate and resolve basic Active Directory-related issues such as authentication problems or access errors.
- Configure new employee devices with necessary software accounts and security settings.
- Maintain and deploy standardized system images for consistent configuration across devices.
- Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs RAM and keyboards.
- Troubleshoot printing issues such as paper jams connectivity problems and driver conflicts.
- Maintain accurate IT asset management.
- Coordinate secure data wiping and proper disposal of retired hardware
- Other duties as assigned.
Required Education and Experience
- High School diploma or equivalent.
- 1-3 years of desktop support experience in a business or corporate environment.
- Knowledge of Office 365 Suite scripting (e.g. PowerShell Python) Active Directory Windows device setups troubleshooting and hardware replacements.
- Experience with network printers.
Desired Skills and Experience
- Ability to work independently and as part of a team.
- Self-starter capable of independent problem solving.
- Excellent customer service skills.
Physical Requirements
- Sedentary Work occasionally exerting up to 10 pounds of force to carry lift push pull or otherwise move objects. Sedentary work involves being stationary most of the time sometimes requiring moving about the work center on concrete surfaces.
- Computer Work daily use of laptop computer monitor screen keyboard and mouse sometimes utilizing a headset with microphone & speakers.
Travel Requirement
Ability to travel < 10%
Shift/Schedule
This position is for the day shift generally working 7:00am 4:00pm
Drug-Free Workplace
Sidus Space is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies
Total Rewards and Perks
At Sidus Space we ask a lot of our team members which is why we give so much in addition to a competitive salary a Best-in-Class benefit program with a generous employer paid portion as well as a matching 401(k) on Day ONE we offer a lot of perks including:
- Jeans every day
- Regular onsite food trucks
- 5 free company t-shirts for Manufacturing Staff
- Paid Time Off - Up to 4 weeks of vacation 5 sick days and 11 paid holidays 5 of which can be floated
- Adjustable stand-up desks
- Employee referral bonus program
- Educational assistance and professional training opportunities
- Company golf outings and other social events
Additional Eligibility Qualifications
- All candidates selected will be subject to background investigation and drug screen
- To conform to U.S. Government International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen lawful permanent resident of the U.S. protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain the required authorizations from the U.S. Department of State.
- Must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their job absent undue hardship.
SIDUS SPACE is an Equal Opportunity Employer fostering a respectful work culture that values all contributors. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Affirmative Action and Disability Accommodation
Applicants wishing to receive information on Sidus Spaces Affirmative Action Plans or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process please contact us at
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Space Access Reimagined™ Sidus Space is at the forefront of developing the next generation of space technologies that function as customized platforms designed to adapt, grow, and evolve with the changing needs of the space economy. Watch Video DataSolutions ArtificialIntelligence Tec ... View more
