Integration Project Manager

Role Overview

The Integration Project Manager serves as the client-facing technical lead responsible for owning integration of workstreams from kickoff through go-live and post-launch stabilization. This role sits at the intersection of client success engineering and production translating business and technical requirements into structured repeatable integration of delivery plans that ensure scalable high-quality implementations.

The ideal candidate combines strong technical integration knowledge with disciplined project management and process design capabilities. They are comfortable leading client-facing technical discussions validating system configurations and building measurable frameworks that improve delivery performance over time.

This role is critical to ensuring integrations are delivered on time with data integrity reliability and clear documentation standards that support long-term scale.

Key Responsibilities

Client-Facing Integration Leadership

• Serve as the primary integration lead for client implementations owning the integration workstream from discovery through go-live and post-launch support.
• Translate client technical requirements into structured integration project plans with defined scope milestones dependencies and success criteria.
• Lead integration discovery sessions to gather system requirements data mapping specifications authentication details and workflow logic.
• Communicate integration timelines risks and dependencies clearly to clients and internal stakeholders.
• Proactively manage scope risks and change requests throughout the integration lifecycle.

Integration Project Planning & Documentation

• Develop detailed integration project plans outlining milestones deliverables technical configurations testing phases and launch criteria.
• Create structured intake and prioritization processes including defining submission criteria review cadences ownership models and cross-functional alignment particularly in environments without established implementation intake workflows.
• Create and maintain comprehensive technical documentation including:
  • Data mapping specifications
  • API documentation summaries
  • FTP/SFTP file structure validation
  • Configuration documentation
  • Testing plans and acceptance criteria

• Ensure every integration is fully documented from discovery through production deployment.
• Standardize documentation templates and delivery artifacts to support repeatability and scale.

Technical Integration Oversight

• Document client integration requirements and dependencies across Azure Logic Apps APIs FTP/SFTP connections billing systems and third-party platforms.
• Coordinate with Technical Software Support Specialists (TSS) to implement and validate required configurations.
• Validate data mappings file formats authentication methods and system configurations.
• Partner with Production and Development to ensure alignment with platform architecture and best practices.
• Support structured troubleshooting during UAT and post-launch stabilization.
• Ensure integrations meet defined performance reliability and data integrity standards prior to go-live.

Process Development & Continuous Improvement

• Design and refine repeatable measurable integration processes that reduce delivery time and increase quality.
• Establish clear stage gates documentation standards and milestone tracking frameworks.
• Identify recurring friction points and implement guardrails to prevent repeat issues.
• Define and track KPIs such as:
  • Integration cycle time
  • First-time launch success rate
  • UAT defect rates
  • Post-launch client-reported issues

• Partner with leadership to build dashboards in Tableau that provide visibility into integration health throughput and risk indicators.

Incident & Risk Management During Implementation

• Assess integration-related risks and proactively escalate issues that may impact timelines or data integrity.
• Coordinate cross-functional resolution efforts when integration blockers arise.
• Document escalations root causes and lessons learned to strengthen future implementations.

Cross-Functional Collaboration

• Work closely with Engineering QA Production and Client Success to ensure integrations align with platform standards and client expectations.
• Translate technical details into clear client-friendly communication.
• Facilitate structured internal handoffs from Implementation to Production/Support post-launch.
• Contribute to integration roadmap discussions and tooling improvements.

Required Skills & Experience

Professional Experience

• 36 years of experience in integration project management technical implementations or SaaS delivery environments.
• 36 years of demonstrated experience leading client-facing technical integrations.

Cloud & Integration Technologies

• Proficiency with Microsoft Azure particularly Azure Logic Apps and related monitoring or DevOps tooling.
• Strong understanding of APIs FTP/SFTP integrations authentication methods and network connectivity troubleshooting.
• Experience validating data mappings payload structures file schemas and transformation workflows.

Project Management & Process Design

• Proven ability to develop structured integration project plans with clear milestones and deliverables.
• Experience building repeatable implementation processes and documentation frameworks.
• Strong understanding of project lifecycle management in a client-facing environment.
• Experience using structured tracking tools such as Azure DevOps Jira ClickUp or similar platforms.

Data & Analytical Skills

• Familiarity with SQL and Excel for validating integration outputs and troubleshooting data discrepancies.
• Comfort reviewing logs API responses and workflow execution data.
• Ability to identify patterns in integration issues and propose systemic improvements.

Communication & Stakeholder Management

• Exceptional written and verbal communication skills.
• Ability to confidently lead client-facing technical discussions.
• Skilled at distilling complex technical information into structured documentation and executive-ready updates.
• Demonstrated ability to manage competing client priorities in a high-volume environment.

Preferred Qualifications

• Bachelors degree in Computer Science Information Systems Engineering or related field preferred but not required.
• Experience in high-volume integration-heavy SaaS environments.
• Experience with billing processors financial transaction systems or regulated data workflows.
• Exposure to DevOps practices and CI/CD deployment environments.
• Experience building dashboards or reporting frameworks for operational visibility.