Internship Service Proposition Assessment & Future-Readiness

Job Title

Job Description

Assignment type: Internship

Start date: September 2026

Assignment duration: 6 months

Location: Veghel

Education level: Bachelor

Desired study: Industrial engineering Business administration International business or related

Language: Dutch/English

Description of assignment

Vanderlandes service proposition is the full set of service products including digital services offered to our customers. These services are combined to form either a Support Service Contract or a Site-Based Service Contract. As our portfolio evolves and digitalization accelerates we must ensure the proposition is clear coherent future-proof and supported by a robust governance and readiness model for adding new services.

Department description

You will be performing this internship within the Service Excellence Department. This is a small global team that drives improvements for the different Service Teams around the world. This can be on Service Operations Support Capability Management Service Development and Strategy & Governance. Your mentor will be the Service Excellence Manager who is responsible for the Service Development scope.

In this central team you are connected to colleagues around the globe. Teams and roles that you can connect with are process engineers either from the Service Desk or form Site Based Teams in the field but also subject matter experts around the Service Organization and Technical experts from the ICT organization.

Tasks/responsibilities

As a student you will deliver a structured assessment and design that addresses three core questions:

1. Current State

How is the service proposition currently defined and set up

What are the building blocks definitions and how do services combine into contracts

2. Future-Readiness

Is the proposition fit for the next 35 years (including digital services)

What changes/additions are required (portfolio definitions packaging pricing logic dependencies SLAs)

3. Service Onboarding & Readiness

What requirements should be met before a new service is added to the proposition

What does a standard implementation lead time look like (how many weeks before contract start should development/enablement begin)

How do we ensure all activities are completed so the service is embedded and executable with quality

Your profile

• Strong analytical skills and the ability to systematically assess processes and identify opportunities for improvement.
• The ability to perform a process analysis and modelling mapping workflows and recognizing bottlenecks.
• Strong communication and interview skills being able to conduct interviews with product managers and service managers.
• Have affinity and fun in the area of Service Logistics.
• *Mandatory enrolment to a Dutch Education System & resident of The Netherlands

Contact

Do you recognize yourself in this challenging profile Are you looking for an internship in our organization Please fill out the application form and upload your resume and cover letter. For more information contact us by e-mail: