Senior Product Associate Client Central
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Unleash yourexpertisein product development and optimization byleveraginguser research analyzing metrics and collaborating across one of the worlds most innovative financial organizations.
As aSeniorProduct Associatein Branch Network Client Centralyoucontribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Youwillalso supportthe team by effectively balancing ample knowledge of business needs and technology systemsin order tocreate innovative strategies to support the many sales behavior and process changes related to the branch operating model and Customer Relationship Management. This individual willbe responsible forcoordinating delivery dates for initiatives level-setting expectations of the cross-functional teams developing strategies with stakeholders and prioritizing several initiatives with competing priorities that will have profound impacts to the 40000 branch employees andultimately ourcustomer base. This role requires flexibility excellent organizational skills strong attention to detail team building and an ability toidentifyand articulate banker behaviors and relationship process use cases.
Job responsibilities
- Partners with the Product Manager toidentifynew product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research journey mapping and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzestracks and evaluates product metrics including work to time cost and quality targets across the product development life cycle
- Writes the requirements epics and user stories to support product development
- Drive the vision of the Client Central to support relationship management behaviors in our branches.
- Work closely with the Product Owner and other team members to proactively plan and prioritize the product backlog and define product visionroad-mapand synergies.
- Lead collaborative partnerships with Product Owners and teams across technology finance legal and operations ensuring completeness of business requirements clear understanding of operational impacts and resolution of operational issues related to the requirements raised.
- Partner with Agility Lead to provide clear direction and vision to the Technology partners TestingTeamsand Stakeholders throughout the Agile Development Lifecycle.
- Act as a subject matter expert and owner of the agile creation of specific features and functionality to enhance Client Centralincludingcreatingand documentinguser stories and refine acceptance criteria for development.
- Facilitate design sessionsstakeholderreviewsand otherbranch readinesstaskthroughpartnership withLearning CommunicationsBehaviorsand other teams.
Required qualifications capabilities and skills
- 3 years of experience or equivalentexpertisein productmanagement or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Proven project management skills across the full project lifecycle
- Excellent communication and interpersonal skills
- Excellent presentation skills with the ability to convince and gain buy-in to challenging requirements andtimeframes.
- Keen attention to detail and proven experience of interacting directly with end-users fact-finding and drilling down into their needs and issues
- Proven ability to make decisions and exercise judgement independently
- Excellent skills with PowerPoint Word & Excel analyzing and documenting complex business requirements
Preferred qualifications capabilities and skills
- Salesforce Administrator and/or experience
- Quantum Metrics experience
- Bachelors Degree preferred plus experience withtechnology basedbusiness applications and processes
- SharePoint and Confluence experience preferred
Required Experience:
Senior IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
