Head of Vendor Management IT Services

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The Position

Head of Vendor Management IT Services

Head of Vendor Management IT Services (Practice Leader) is accountable for the entire lifecycle of the IT Service Accounts sub-function. This role manages RDTs most critical high-value strategic service partnerships (e.g. global system integrators and consultancy firms). You are responsible for defining the functional vision strategy and governance roadmap ensuring it aligns with RDTs organizational goals and compliance standards. This role demands a combination of deep relationship management expertise vendor management acumen and technical service delivery insight. You will lead your team to build and deliver services that meet the evolving needs of RDT users while maintaining strict adherence to strategy quality and compliance protocols.

Description of the area

IT Service Accounts manages the lifecycle performance and commercial health of RDTs primary strategic partners. This sub-function ensures that these high-scale partnerships deliver maximum value through structured governance risk management and continuous improvement frameworks.

Job Responsibilities

• Strategy & Vision: Accountable for the Strategic Service Accounts sub-function. Defines the functional strategy and roadmap for strategic vendor engagement ensuring services are desirable and sustainable.

• Stakeholder & Business Partnership: Serves as the main contact for internal partners actively managing relationships and expectations regarding the (sub-)functions performance and deliverables. Works closely with IT stakeholders and internal users to identify prioritize and address the needs for policies their operationalization and associated controls.

• Influence & Collaboration: Collaborates with a broader set of cross-functional teams and is responsible for aligning these teams around the functional roadmap and objectives gathering feedback and setting expectations. Provides regular updates to the stakeholders.

• Account Governance: Serve as the senior escalation point and decision authority for strategic vendor performance risk and delivery. Establish and lead regular Executive Steering Committees with partners.

• Operational Excellence: Define and monitor KPIs/OKRs to analyze vendor performance. Use data to drive continuous improvement and optimize the service delivery model.

• Team Leadership: Lead and develop a high-performing team of vendor account managers. Mentor staff and ensure alignment of resources with RDT project requirements.

• Financial & Resource Mgmt: Own the budget for the immediate team. Develop business cases for significant process changes or new functional initiatives.

Qualifications

• Education/Experience: 10 years in Technology Sourcing Vendor Management or Service Delivery. At least 5 years in a leadership role preferably within the pharmaceutical or biotech industry.

• Functional Skills: Deep expertise in Strategic Sourcing IT Service Management (ITSM) and GxP/CSV requirements.

• Leadership: Proven ability to translate high-level business goals into a concrete functional roadmap and lead global diverse teams.

What you get*:

• Salary range 19000 - 35400 PLN gross based on the employment contract.

• Annual bonus payment based on your performance (target 20%).

• Company car or car allowance.

• Dedicated training budget (training certifications conferences diversified career paths etc.).

• Recharge Fridays (2 Fridays off per quarter available).

• Take time Program (up to 3 months of leave to use for any purpose).

• Vacation subsidy available.

• Flex Location (possibility to perform our work from different places in the world for a certain period of time).

• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).

• Private healthcare (LuxMed packages) group life insurance (UNUM) and Multisport.

• Stock share purchase additions.

• Yearly sales of company laptops and cars and many more!

*Please note that the compensation details provided apply specifically to our offices in Poland (Warsaw and Poznań). The details of the compensation package for Spain will be discussed during the interview process.

Apply directly and join us in shaping the future of healthcare.

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Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities all necessary information regarding the reporting process can be found on our website: & BenefitsThe expected salary range for this position based on the primary location of Warsaw Grafit is 228900.00 PLN-425100.00 PLN. Final compensation will be determined by a number of factors including your skills experience qualifications and addition to base pay this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance.

This position also offers an attractive benefits package.

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