At Your Service Supervisor, Pre-Opening The St. Regis London
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
At Your Service Supervisor
Coming soon to the heart of MayfairThe St. Regis Londonmarks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet where the energy of the city is palpable and where every arrival feels personal. With signature butler service refined interiors by Richmond International and an unmatched Bond Street address The St. Regis London embodiesLive Exquisitea celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking a polished confident and servicedriven At Your Service Supervisor to lead our voicetoguest operations. As the first point of contact for many of our guests you and your team will be the voice of the hotel orchestrating requests resolving enquiries and ensuring every conversation reflects the warmth precision and elegance synonymous with . This is an exceptional opportunity for a hospitality professional with natural leadership ability impeccable communication skills and a deep appreciation for personalised service.
Key Responsibilities
- Oversee the daily operations of the At Your Service department ensuring every call and request is handled with grace efficiency and branddefining attentiveness.
- Lead by example in answering recording and processing guest calls enquiries and concerns with poise and professionalism.
- Coordinate with hotel departments to ensure timely seamless and complete resolution of guest needs providing followup to guarantee satisfaction.
- Maintain accuracy in logging guest requests incidents and service actions to support operational consistency and service recovery.
- Support guests with billing queries service requests hotel information and call routing through the switchboard.
- Monitor service levels response times and communication standards ensuring consistently exceptional interactions.
- Coach mentor and motivate the At Your Service team supporting performance reviews skills development and training initiatives.
- Uphold communication rituals etiquette standards and voicetoguest excellence.
- Foster strong relationships with hotel departments to enhance service coordination and operational alignment.
- Maintain a polished and professional appearance embodying the refined service culture of .
Core Competencies
We are seeking an emotionally intelligent and refined communicator who exemplifies the spirit of luxury hospitality. You will demonstrate confidence discretion and a deep dedication to elevated guest service. You should have:
- A minimum of 1 year of supervisory experience ideally within a front office or guest service environment.
- Outstanding verbal communication skills with exceptional clarity warmth and professional articulation.
- The ability to remain calm composed and solutionsfocused during challenging or highpressure situations.
- Strong organisational skills with excellent accuracy in documentation and followup.
- Natural leadership qualities with a passion for developing team members.
- Familiarity with hotel systems callhandling platforms or switchboard operations is an advantage.
- A genuine passion for creating thoughtful personalised guest experiences.
At The St. Regis London our Hosts are the heartbeat of our legacy of exceptional honour of your dedication we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognise excellence
- Workplace pension
- Company sick pay
- Additional holiday allowance
- Access to BenefitHubs exclusive retail wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
- Employee Assistance Programme
- Complimentary meals on duty crafted with care and served in our staff restaurant featuring wholesome quality cuisine
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday anniversaries personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
