Start Date: ASAP to be trained and prepared for cruise ship season beginning in April / May 2026
Work Hours: Seasonal approximately 36 hours three 10 hour shifts and one 6 hour shifts.
Location: Central Burnaby yard base
Wages: $22.00 per hour

YOUR WORK WILL INCLUDE

• Planning coordinating and executing the daily operations of Hop-On Hop-Off Sightseeing tours
• Preparing and supporting drivers for daily tour routes timetables and technology equipment
• Ensuring safe cost-effective and on-time operating performance
• Proactively monitoring and communicating tour changes traffic delays city events and road closures to Drivers and to ensure the guest experience is well managed
• Communicating clearly and effectively regarding route updates detours and reopening times to the Gastown team and confirm updates with drivers over radios.
• Assist drivers with basic troubleshooting of operational equipment including tablets and audio systems (AC) and escalate technical issues when necessary
• Organizing and maintaining daily bus utilization assigned drivers and passenger counts
• Mitigating operational issues with a guest focus
• Professionally communicating with drivers guest service team sales team mechanics and managers as appropriate
• Completing daily operation reports of activities and issues
• Supporting drivers to ensure policies and procedures are followed

WHAT WE WILL LIKE ABOUT YOU

• You are a quick-thinking problem solver who reacts appropriately to unexpected changes
• You are very organized and detail-oriented thriving under pressure in a fast-paced environment
• You are calm patient adaptable and can work with multiple diverse people
• You work equally well individually and as part of a team
• You are eager to learn and grow
• You like being behind the scenes ensuring that logistics are running smoothly
• You have a professional demeanor and are friendly and personable
• You are proficient in Microsoft Office
• You have excellent English communication skills (verbal email text and radio) bonus if you speak another language
• You are familiar with Vancouvers geography
• Knowledge of standard radio codes is an asset
• You are a quick learner
• You have a professional attitude and appearance
• Prior customer service dispatch or supervisory experience is an asset
• You can reliably get to the office on time having a vehicle is ideal

WHAT YOU WILL LIKE ABOUT US

• Paid training
• Free admission and discounts to over 90 attractions through the Tourism Privilege Pass
• A central Burnaby office near transit access free on-site parking
• Monetary incentives guest reviews safety and sales
• Referral program reward get your rockstar professional colleagues to join our team
• Internal and external recognition programs for fun awards and prize opportunities
• Familiarization tours on our products and a plus one
• The little things like free coffee tea hot chocolate and water (available in-office)
• Respectful and safe work environment

Please submit a Cover Letter with your Resume when applying.

Join the team at Big Bus Tours Vancouver Westcoast Sightseeing! We operate Vancouvers Double Decker Hop-On Hop-Off tours as well as guided tours to Downtown Vancouver Whistler Victoria and the North Shore. We have been a Top Nominated Company at the Vancouver Tourism Awards for three years in a row since 2023! The rise to the top is a testament to our teams unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.

We are an equal opportunity employer committed to equity diversity and inclusion. We strive to maintain a workplace that welcomes and values people of all backgrounds identities and abilities.

BBTVWCS respectfully acknowledges that our offices are located on the unceded traditional territories of the xʷməθkʷəyəm (Musqueam) Sḵwxwú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations.

Please visit our careers page to see more job opportunities.