House Manager

Chester - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Doyou take pride in delivering excellentcustomer service

Do youget satisfaction from a role that involvesmulti-taskingand finding solutions

Do you enjoyorganisingandfacilitatingsocial events

McCarthy Stoneis the leading UKs retirement living providers. We arelooking for aHouseManagertolead theirestateat ForestCourt Chester.

Hours:30hours per weekMonday to Friday workingthroughout the year.

Salary:22557.60ACTUAL plus benefits and bonus

Benefits:

Group personal pension life assuranceEmployee Assist Scheme and flexible working hoursworkingin the most beautiful surroundingsgenerous annual leave(starts at 24days and will rise to 28 days max (1 additional day per year) plus bank holidays)entitlementaccess tobenefits platform offering discounted Gift Cards and eGiftsandoffers forleading brands including restaurants and supermarkets.

About the Role of a House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned House Managers key role is to enhance our Homeowners quality of life and enable them tomaintaintheir independence. Thisis a diverse role encompassinghigh level customer serviceandfront of houseandfacilitiesmanagement. The successful candidate willbe responsible formanaginga strong communitywith our homeowners throughevent coordination andregular meetings toreport company updates andaddress the priorities of our welcome applications from candidates who have experienceof working in front line services orcustomer service management roles.

Some of the House Managerduties within this role include:

WelcomingnewHomeownersand supporting them tosettle into theirapartments.

Providing a professional front of house service anddealingall visitors in a friendly manner.

Beingthe first point of contact forallourHomeownersandoffering themhelp support andadviceas necessary.

Working in collaboration withour partners and suppliersto ensure the smooth running of the estate

Beingthefaceof McCarthy Stone for the families and friends of our Homeowners.

Dealingwith Homeowners issues with sensitivity and understand the needforconfidentialityand respect their privacy.

Managing the development gardens and grounds - in an efficient and effective manner providing our Homeowners with asafe secure well maintainedand pleasant environment

Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.

Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

Excellent communication skills with a real can do attitude.

Extensive experience in a professional customer service orientated position.

A professional approach with high quality standards.

Thrives in a busy a varied role where every day will be different.

Be resilient and can problem solve effectively.

An awareness of basic Health and Safety will be a distinct advantage.

A good levelof computer literacy including Microsoft Word and Outlook.

Previous/current work based first aid qualifications will be an advantagealthough successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service a successful and fast expanding national companyyoullget all thetraining andsupport you need to help you meet your career goalsfrom our includes courses such as basic first aid working safely in the workspace Dementia Friends training and many more.

Could thisrole be the perfect job for youApply now!All applications will bereviewed as soon as they are received and we hold the right to appoint before the closing date.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all regardless of personal characteristics or background.

McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.

#LI-LC1

About Us

As the UKs leading developer and manager of retirement communities we provide high quality homes to exacting specifications. As of January 2025 McCarthy Stone operates over 545 developments across the UK for more than 24200 people.

We believe in championing the role wellbeing and happiness of older people in society. We help our customers have a better later life so they feel more connected recognised and valued than late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

Our Customers

The Benefits

24 days annual leave

Pension
plan

Life
assurance

Employee assistance helpline

Health
screening

Eyecare voucher scheme

Long service award

Testimonials

I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. Its a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team.
Linda Diamond House Manager

Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks its all about our great people and how welcome they make you feel even if it was through a screen!
Andrea Waldron - Senior HR Business Partner

From my first week I felt like part of the team everyone is helpful and pro-active which is crucial in a fast paced environment. Ive had the opportunity to work on some exciting projects its a very hands-on approach here with plenty of opportunity to be involved and play a part in delivering developments.
Emily Bishop - Principal Planning Associate

Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment watching them settle in and make friends and then watching them lead a happy and carefree retirement is very rewarding.
Caroline Craig-cordel Sales Consultant

I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier every day. And what we do is so important to our homeowners! In my marketing career before I couldnt dream about customers sharing their thoughts about my campaigns but here it happens all the time.
Stan Smolyar Head of Brand

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Required Experience:

Manager

Doyou take pride in delivering excellentcustomer serviceDo youget satisfaction from a role that involvesmulti-taskingand finding solutionsDo you enjoyorganisingandfacilitatingsocial eventsMcCarthy Stoneis the leading UKs retirement living providers. We arelooking for aHouseManagertolead theirestatea...