Finance Assistant

Together we are Trusted to Serve Scotland.

Hows this for job satisfaction At Scottish Water we look after Scotlands most precious natural resource. From source to tap were guarding Scotlands reputation for refreshingly pure water and caring for our environment at the same time.

Sound good Were looking for a Finance Assistant to become part of our Income Accounting team. Were looking for someone with a strong financial background and excellent customer service experience who brings an enquiring and open mindset with a real desire to make improvements.

In this varied role youll be at the heart of our customer interactions managing the helpline and team mailbox along with managing monthly financial activities.

What youll do

Youll handle billing reconciliations monthly journals and accruals as well as supporting with financial problem-solving. Youll also support debt and cash management processes assist with payments and provide information to recovery agents while helping to review and streamline processes to ensure compliance with Scottish Water policies and controls. Youll be required to help manage our phonelines and team mailbox incorporating general administrative duties.

What youll bring

Were looking for someone with comprehensive customer service and financial experience. The individual needs strong communication skills the ability to solve problems and identify opportunities for improvement. Experience in double entry bookkeeping would be advantageous.

Youll be a team player who works well with others plans and prioritises effectively and remains flexible when priorities change. Numeracy and organisational skills are essential along with attention to detail and proficiency in Microsoft Excel and standard IT packages. A willingness to learn new systems and challenge the status quo to find better ways of working is key.

Ideally youll be confident personable and capable of managing customer situations with empathy and professionalism. Excellent organisational and customer service skills are a must and knowledge of Scottish Water processes and systems would be an advantage.

This role is based in our Inverness office although other locations across Scotland may be considered.

Looking out for you

While the work we do is important we know its not the only thing that matters. Thats why we make sure you have everything you need to find a good work-life balance.

This role includes standby responsibilities. But youll getplenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption maternity and parental leave. And for the everyday We embrace flexible working.

For your future theres our pension (the know-what-youll-get-when-you-retire kind) as well as life assurance.

As for some nice extras You can expect an annual company bonus. Not to mention access to SW Splash handy rewards that can save you money on holidays bills and shopping.

The not-so-small print

This role will be a Grade 3. If youre new to Scottish Water youll join us on a starting salary of 28830. Performance-driven pay progression would then allow you to move through the range to a maximum of 32850.

We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.

If youre interested in this role or know someone else who might be - well be accepting applications until the 20th of March 2026 at midnight.

We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.

Job offers at Scottish Water are conditional and will be confirmed on completion of our pre-employment screening e.g. referencing criminal record checks license checks etc. Screening is conducted on our behalf by a third party and must be completed before your start date. Dont worry - well only start these checks once youve accepted an offer.

A few final things worth knowing

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youre interested in this job but dont tick all the boxes apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So dont rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). Were also aware that some people might be experiencing temporary challenges because of life events like menopause. Were very used to making adjustments so please dont be afraid to ask.

As part of our commitment to developing a flourishing Scotland its important that all our employees are Scottish taxpayers. If you join us your home address will need to be in Scotland. If you dont already live here youll need to commit to moving here within your first three months.

Please note Scottish Water takes the safety health and wellbeing of our employees colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!) candidates who havent submitted an application in the last 12 months will have their records removed from our recruitment database. You wont need to do anything. Your data will be automatically deleted.

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