Customer Collaboration Expert (mwd)

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Possible.

The position plays a role in ensuring the seamless daily execution of customer-related tasks for a defined portfolio of accounts. This position is central to delivering operational excellence maintaining strong customer relationships and supporting the broader teams strategic customer collaboration goals through efficient daily management and proactive problem-solving.

How you will contribute

You will:

Order- & Customer-Management - 50%:

• Manage day-to-day operational interactions and processes for a portfolio of assigned customers ensuring high levels of service delivery and satisfaction.

• Act as the primary point of contact for daily customer inquiries order management and operational issue resolution.

• Execute routine customer-specific processes ensuring adherence to established service level agreements (including case management within performance alignment with customers).

• Gather data and prepare insights to support senior stakeholders with strategic customer initiatives (e.g. joint business planning value-stream mapping).

Operational Planning & Coordination Support - 30%

• Collaborate closely with internal demand planning teams to communicate customer requirements and support accurate short-term planning (e.g. 0-3 months horizon) for assigned accounts.

• Coordinate operational activities with sales logistics and other internal functions to ensure timely order fulfillment delivery and issue resolution.

• Monitor and report on key operational performance indicators for assigned customers identifying trends and flagging potential issues.

Process Execution & Continuous Improvement Contribution - 20%

• Execute standardized operational procedures efficiently and accurately contributing to overall process reliability.

• Identify and escalate operational inefficiencies or opportunities for process improvement in daily tasks.

• Support efforts to maintain operational balance sustainability and contribute to ensuring business continuity.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Bachelors or Masters degree in Supply Chain Management Logistics Business Administration or a related field

• First relevant experience (Customer Service & Logistics Supply Planning Supply Chain Key-Account Management)

• Fluent in German and English

• Understanding of end-to-end supply chain processes and interdependencies

• High service orientation continuous improvement mindset

• Cross-functional communication skills (project and stakeholder management)

Relocation Support Available

Business Unit Summary

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.

Excited to grow your career

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS PLEASE CONTACT THE RECRUITER

Job Type