Application Support Specialist Senior
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Application Support Specialist will be responsible for managing and aligning data across multiple systems as part of a larger integration project. This includes reviewing and decommissioning inactive accounts validating and updating organization data and implementing a new indicator framework. The role requires strong analytical skills attention to detail and experience working with complex software environments.
The Application Support Specialist will be responsible for managing and aligning data across multiple systems as part of a larger integration project. This includes reviewing and decommissioning inactive accounts validating and updating organization data and implementing a new indicator framework. The role requires strong analytical skills attention to detail and experience working with complex software environments.
Location:Toronto Ontario Canada
Responsibilities:
- Provide expertise and technical knowledge about applications operating systems devices and software to perform complex information management tasks.
- Input all completed work into a ticketed tracking system ensuring comprehensive documentation is completed per standard operating procedures and meeting privacy business legal and security requirements.
- Identify and resolve technical and data management issues at the customer account level.
- Analyze data and investigate data discrepancies to determine required data management changes executing changes within the systems on a record-by-record basis.
- Manage data across multiple systems ensuring all authorizations are in place business procedures are followed and privacy and security considerations are addressed.
- Attend all required training and team sessions to ensure knowledge is current and up to date.
- Analyze organization data and produce reports to determine the delta between systems to inform updates/scope required and then execute record by record updates to harmonize the data between systems.
- Manage inactive user/organization accounts analysis removing permissions/access and decommissioning as required.
- Provide expertise and technical knowledge about applications operating systems devices and software to perform complex information management tasks.
- Input all completed work into a ticketed tracking system ensuring comprehensive documentation is completed per standard operating procedures and meeting privacy business legal and security requirements.
- Identify and resolve technical and data management issues at the customer account level.
- Analyze data and investigate data discrepancies to determine required data management changes executing changes within the systems on a record-by-record basis.
- Manage data across multiple systems ensuring all authorizations are in place business procedures are followed and privacy and security considerations are addressed.
- Attend all required training and team sessions to ensure knowledge is current and up to date.
- Analyze organization data and produce reports to determine the delta between systems to inform updates/scope required and then execute record by record updates to harmonize the data between systems.
- Manage inactive user/organization accounts analysis removing permissions/access and decommissioning as required.
Required Skills & Certifications:
- 5 years experience working in BMC Helix including custom-built modules reviewing updating and managing data along with ticketing and tracking of work.
- 5 years experience with identity management (i.e. Net IQ) managing data and permissions access and credentials of user accounts.
- 5 years experience with client management systems as well as custom-built software solutions to manage customer product and services data.
- 5 years hands-on experience managing data at the customer record level communicating with customers and highly developed analytical skills.
- Attention to detail and demonstrated ability to meet the highest standards of accuracy in following business practices information management and data governance rules and requirements.
- Experience working in a highly complex and multifaceted software environment.
- 5 years experience working in BMC Helix including custom-built modules reviewing updating and managing data along with ticketing and tracking of work.
- 5 years experience with identity management (i.e. Net IQ) managing data and permissions access and credentials of user accounts.
- 5 years experience with client management systems as well as custom-built software solutions to manage customer product and services data.
- 5 years hands-on experience managing data at the customer record level communicating with customers and highly developed analytical skills.
- Attention to detail and demonstrated ability to meet the highest standards of accuracy in following business practices information management and data governance rules and requirements.
- Experience working in a highly complex and multifaceted software environment.
Preferred Skills & Certifications:
Special Considerations:
Scheduling:
