Operations Service Co-ordinator

Operations Service Co-ordinator

ECL Group:

ECL Group is NZs leading Fuels and Technology solutions support and maintenance provider. We have a proud history of more than 50 years of partnering with the petroleum industry. Most recently we have been a pioneer in the eMobility fast charging infrastructure space. We are committed to developing sustainable and innovative solutions for the partners and industries we work closely with.

The Role:

We are looking for a proactive and highly organised Operations Service Co-ordinator tojoin our Energy Solutions team on a Full-time basis. This pivotal role is responsible for planning scheduling and dispatching our national field service team ensuring both reactive and preventative maintenance jobs are delivered on time to standard and with great customer outcomes.

This is a busy and fast-paced position that requires excellent communication and problem-solving skills along with the ability to build strong relationships across the business and with our valued customers.

This position reports to the Operations Support Manager North Island and is based in our Wellington office.

Key Responsibilities:

Youll work closely with our Regional Managers and Service Technicians to:

• Create and maintain efficient daily schedules across planned and reactive maintenance work.
• Match job requirements to technician skills and availability.
• Communicate with technicians to ensure they have accurate job scopes and support to deliver first-time fixes.
• Liaise with customers to confirm and coordinate service activity.
• Accurately close out completed jobs and update our systems accordingly.
• Plan and coordinate monthly PPM schedules in line with contract SLAs.
• Act as a subject matter expert for our internal scheduling systems.
• Contribute to process improvement initiatives and continuous improvement.

Skills and Attributes:

You will bring:

• Previous experience in a similar coordination or scheduling role (preferably in a technical or service industry).
• Strong attention to detail and time management skills.
• Sound numerical and analytical ability.
• Excellent interpersonal and written/verbal communication skills.
• The ability to multitask and manage competing priorities.
• A collaborative and proactive working style.
• Strong Microsoft Office 365 skills and the ability to pick up scheduling systems quickly.
• Prior experience in dispatch scheduling or coordination is essential.
• Knowledge of SLA and KPI-based service contracts is an advantage.
• Confidence using job management systems and Microsoft applications.

What We Offer:

We offer a competitive salary and the opportunity to be part of a friendly high-performing team that makes a difference every day. ECL Group provides great career development opportunities a strong focus on employee wellbeing and a positive safety-first workplace culture.

Ready to Apply

We encourage you to apply for this role even if you dont tick every box. Research shows that some candidates hesitate if they dont meet every requirementlets change that. At ECL Group we value diversity and inclusion and welcome applications from people of all backgrounds.

If youre a dependable and adaptable team player with a passion for delivering quality outcomes wed love to hear from you.

ClickApply Nowand take the next step in your career with ECL Group.

Required Experience:

Manager