Customer Solutions Manager, New Zealand

Do you want to work with Australias largest enterprises to enable their journey to the cloud In this role youll ensure that all AWS teams and partners work together effectively to accelerate customers cloud journey.

At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales solutions architecture support product professional services partners). With a deep understanding of your customers business vision culture and processes you will be your customers voice within AWS ensuring that their needs are accurately communicated to AWS leadership product and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.

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Key job responsibilities
At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives utilizing your Program Management skills to interface with and influence a broad range of multi-disciplinary teams (sales solutions architecture support product professional services partners). You will be a trusted cloud migration advisor to your customer.

You will leverage your consulting complex program management and technology skills to understand your customers strategic business objectives translate them into an executable plan and drive the implementation to success by working with the customer AWS and our partners. You will understand your customers biggest Business and IT challenges and provide prescriptive guidance based on AWS best practices to guide them through the obstacles.

The Customer Solutions Manager role is responsible for cloud transformational programs (technical operational organizational education) that span across traditional IT teams and business units. With a deep understanding of your customers business vision culture and processes you will be your customers voice within AWS ensuring that their needs are accurately communicated to AWS leadership product and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions driving innovation and delivering successful migration programs.

Your actions will have to earn the trust of the customer by doing whats best for them in the long term. You will have to communicate confidently at both the executive and project team level and collaborate with a wide range of technical and non-technical teams regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers.

A day in the life
- Lead cloud transformation programs (technical operational organizational education) that span across IT teams and business units
- Being single threaded owner for Migrations and Strategic Initiatives
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing strategic initiatives support Change Management to facilitate AWS Services adoption and establish new ways of working
- Help shape the rapidly growing Customer Solutions Management function including defining and implementing new processes methodologies and tools
- Manage time efficiently and align and engage required Customer AWS and Partner teams to accelerate customers cloud journey
- Be a thought leader across Amazon organizations to knowledge share success mechanisms and impact industry trends

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies

- AWS certification such as AWS Solutions Architect or a similar cloud certification or Associates degree or above
- 10 years of cloud architecture and solution implementation experience or Bachelors degree in business administration finance economics computer science data science engineering or other related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.