Customer Service Representative-Burnsville
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Job Location:
Burnsville, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Employer of Choice! Voted Best Company to Work For by U.S. News & World Report ()!
Transit Team Burnsville MN
Pay: $18.25/hr Onsite Position
Transit Team a proud provider of paratransit transportation services in the Twin Cities metro area is seeking a compassionate and reliable Customer Service Representative to join our this role you will be the welcoming voice of our organization helping riders access essential transportation with care clarity and professionalism. Every interaction contributes to our purpose: mobility without limitsbecause every ride matters.
About the Role
As a Metro Mobility Customer Service Representative you will support certified Metro Mobility riders by using a computer-based reservation system to schedule update and communicate ride details. This position is ideal for someone who enjoys helping others thrives in a fast-paced environment and values accuracy empathy and excellent customer service.
Schedule
Saturday: 7:00 AM 5:00 PM
Sunday: 7:00 AM 5:00 PM
Monday: 8:00 AM 6:00 PM
Tuesday: 7:00 AM 5:00 PM
Key Responsibilities
Answer incoming calls from Metro Mobility clients with courtesy clarity and professionalism.
Schedule ride reservations using our computer reservation system.
Cancel or adjust ride requests based on customer needs.
Provide accurate estimated arrival times (ETAs) and service information.
Make outbound calls to confirm nextday trips with riders.
Clearly explain Metro Mobility policies procedures and service expectations.
Demonstrate a peoplefirst mindset by ensuring every interaction is caring helpful and solutionsfocused.
Qualifications
Ability to pass a nonDOT drug test and background check
Strong verbal communication skills
Solid computer skills and ability to learn new software
Prior customer service and/or call center experience preferred
Familiarity with the Twin Cities metro area is a plus
Ability to work onsite for the scheduled shift
What We Offer
Paid training to set you up for success
Paid holidays
4% increase in pay annually
Two weeks of paid vacation
Medical dental and life insurance options
401(k) with a 4% company match
A supportive valuesdriven workplace committed to safety care and reliability
About Transit Team Inc.
Transit Team Inc. provides paratransit services in the Twin Cities metropolitan area of Minneapolis and St. Paul Minnesota. We consider it a privilege to provide independence and accessibility to our passengers. Our priority is safe reliable transportation for every rider.
Ready to make a difference Apply today and join the team that puts people first!
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications merit and business needs at the time.
Transit Team is the largest paratransit provider in the state of Minnesota.
For more than 65 years we have led the region in providing safe reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Mobility Without Limits We help people reach their destinations easilyand safely, supporting communities andcreating a brighter future for all. Get to Know Us / What we do Serving Our Communities Our family of transportation companies caters to the diverse mobility needs of our custom ... View more
